How do I use Verse without an Internet connection?

With HCL Verse, you can still get your work done even when disconnected from the Internet. You can set up HCL Verse mail to read and write messages offline, and it will automatically send your mail when you connect to the Internet again.

Note: Starting Verse 3.2.6 IF1, users who had previously set up offline mail will now be prompted to update their offline password upon logging into the new release. If a user attempts to work offline without updating the password, they will be prompted again and blocked from offline access until the password is changed.

To start, set up offline mail by selecting Verse Settings from the My Profile drop down under your profile picture. Scroll down to the Offline Mail section, and click Set Up Offline Mail.

Configure your offline settings using the menu that displays. You can synchronize up to 30 days of mail.

Offline settings to use Verse

Once your offline mail is configured, it may take a few minutes before the setup is active and you can begin using Offline mode. When it is, you can switch to Offline mode anytime by selecting Work Offline from the My Profile drop down menu. When you are online, your offline mail is synced every 15 minutes, if you have an internet connection. You can also select Refresh Offline from the My Profile dropdown to sync manually. When you're ready to go back online, select Work Online under My Profile.

Note: You can also work in Offline mode with HCL Verse without an internet connection by launching your browser and entering the HCL Verse URL. It is a good idea to bookmark this URL, so you don't have to remember it when you do not have an internet connection.

Offline features

Not all features are available in Verse offline. Here are some examples:

Table 1. HCL Verse offline support
Verse feature	Offline support
Attachments	Downloading and viewing attachments is not supported.
Threaded messages	You can viewing messages in a thread as individual messages (threads may be partial if not within seven days of downloaded data) You cannot switch between threaded and non-threaded mail in offline Information on the number of messages in a thread is not available
Folders	Inbox, Sent, Draft, All Documents, Trash, and custom folders are all available You can move a message to a folder You cannot create new folders while offline
Calendar bar	You cannot open or create a full calendar entry from the calendar bar New invitations cannot be created Calendar invitations are shown but cannot be accepted/declined
Needs Action and Waiting For	It is possible to search and review existing Needs Action or Waiting For items within the seven day sync period, as well as marking items complete or adding new items to either category.
Important People	The most recent messages for your Important People can be viewed Suggested people are only available online The ability to add/remove important people is not available while offline
Search	Search is available while offline, and you can filter the results by date, folder, or people.

Security update for offline mail:

Users can navigate to the offline setup area to change their password.
The app does not require the new password to match the previous one.
Once updated, the user can successfully access offline mode.