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User Documentation
HCL Verse is mail that understands you. It has less clutter and more clarity for getting you connected to the people who matter to you most.
How do I chat with my contacts?
HCL Verse® gives you intuitive, integrated access to HCL Sametime® Chat in a way you've never had before. You can message colleagues all with the click of a button from the Verse interface.

User Documentation
HCL Verse is mail that understands you. It has less clutter and more clarity for getting you connected to the people who matter to you most.
- How do I run Verse as a standalone app?
  Beginning with HCL Verse 2.0, you can install and run HCL Verse as a standalone browser app that is based on progressive web app (PWA) technology.
- Why do I see people in the top bar?
  One of the main aspects of HCL Verse that sets it apart is that it lets you have, within easy reach, all the things that are important to you. People are a big part of this idea.
- How do I use business cards to see my colleagues' information?
  HCL Verse® business cards keep all the necessary personal information for your contacts within easy reach, while at the same time taking it one step further. In Verse, the business card is more than just a source of contact information, it becomes a modern social tool, giving you the opportunity to interact with your colleagues in a variety of ways.
- How do I manage my personal contacts?
  Add contacts to save information about the people you communicate with in HCL Verse.
- How do I show my picture?
  You can add or change the picture of yourself in the Verse "important to me" bar by uploading an image, pointing to a URL that has an image, or taking a photo of yourself. Or, you can use an image that you've added to the Gravatar web site.
- How do I chat with my contacts?
  HCL Verse® gives you intuitive, integrated access to HCL Sametime® Chat in a way you've never had before. You can message colleagues all with the click of a button from the Verse interface.
- How do I find what I'm looking for?
  One of the most powerful and useful features of HCL Verse is its dynamic and analytics-driven search capacity. Search through every piece of mail with precision and ease.
- How can I see my mail storage quota?
  If your administrator sets a mail file quota to limit the size of your mail file, you can see how close your mail file is to quota.
- How do I master mail?
  HCL Verse gives you many great ways to take control of your mail.
- How do I manage my calendar?
  HCL Verse gives you many options for managing your work day, whether it's from the quick access Calendar Bar on your mail view, or the powerful and unique Calendar Inbox.
- How do I share and link to my files?
  HCL Verse® goes beyond simple file attachments by allowing you to share files and link to folders in the cloud. When composing a message, you can select files from your computer or files and folders from HCL Connections™.
- How do I personalize Verse?
  From the navigation bar, click your profile image and then select Verse Settings to change mail, calendar, out of office, security, and delegation settings.
- How do I manage passwords and my Notes ID?
  If your administrator allows you to, you can use Security settings to change the password you use to log on to Verse, to change your Notes ID password, and to manage your Notes ID.
- How can I use keyboard shortcuts?
  HCL Verse gives you ways to simplify your experience through keyboard shortcuts.

How do I chat with people important to me?

HCL Verse® gives you intuitive, integrated access to HCL Sametime® Chat in a way you've never had before. You can message colleagues all with the click of a button from the Verse interface.

Note: Sametime® Chat can be replaced with another product by your organization. For help with other chat products, see their documentation.

First, log in to your HCL Sametime® server using the drop-down arrow at the top of the screen: Chat login

Chat login

Once logged in you can start a web chat, change your status, and view your contacts list from the drop-down.

Chat drop-down

You can chat with colleagues in other ways, too. The easiest option is to select the Chat icon from the mouse over menu on any of the people listed at the top of your screen.

Chat icon for person.

You can also start a chat with someone from your contacts list, from a contact's business card, or from a message you receive from them.

Using the Sametime® Connect Client

By following a few easy steps, you can use the Sametime® Connect Client to chat with colleagues from Verse instead of the embedded web chat client. The Sametime® Connect Client has mas many more features. You must use Sametime® Connect Client V9.0.1 or later.

The order in which clients are started is important. Start by logging in with the Sametime® Connect Client. Your administrator can tell you which community to log into. Next, log into Verse, followed by the web chat client. When you start a chat with people in the Important to Me bar, or click on a business card, you'll then open the Sametime® Connect Client window.

Using chat option in offline and do not disturb mode

You can leave a message for colleagues if they are offline or mark themselves as "Do Not Disturb".

Chat icon for offline user Chat icon for user with DND status

This feature requires Sametime® version 11.6.2 or higher FP or Sametime® version 12 or higher and the persistent chat option enabled on the Sametime® server.