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User Documentation
HCL Verse is mail that understands you. It has less clutter and more clarity for getting you connected to the people who matter to you most.
How do I master mail?
HCL Verse gives you many great ways to take control of your mail.
How can I recall a sent message?
You can now recall a sent message by clicking Recall Message from the overflow drop down menu. You can recall only one message at a time.

User Documentation
HCL Verse is mail that understands you. It has less clutter and more clarity for getting you connected to the people who matter to you most.
- How do I run Verse as a standalone app?
  Beginning with HCL Verse 2.0, you can install and run HCL Verse as a standalone browser app that is based on progressive web app (PWA) technology.
- Why do I see people in the top bar?
  One of the main aspects of HCL Verse that sets it apart is that it lets you have, within easy reach, all the things that are important to you. People are a big part of this idea.
- How do I use business cards to see my colleagues' information?
  HCL Verse® business cards keep all the necessary personal information for your contacts within easy reach, while at the same time taking it one step further. In Verse, the business card is more than just a source of contact information, it becomes a modern social tool, giving you the opportunity to interact with your colleagues in a variety of ways.
- How do I manage my personal contacts?
  Add contacts to save information about the people you communicate with in HCL Verse.
- How do I show my picture?
  You can add or change the picture of yourself in the Verse "important to me" bar by uploading an image, pointing to a URL that has an image, or taking a photo of yourself. Or, you can use an image that you've added to the Gravatar web site.
- How do I chat with my contacts?
  HCL Verse® gives you intuitive, integrated access to HCL Sametime® Chat in a way you've never had before. You can message colleagues all with the click of a button from the Verse interface.
- How do I find what I'm looking for?
  One of the most powerful and useful features of HCL Verse is its dynamic and analytics-driven search capacity. Search through every piece of mail with precision and ease.
- How can I see my mail storage quota?
  If your administrator sets a mail file quota to limit the size of your mail file, you can see how close your mail file is to quota.
- How do I master mail?
  HCL Verse gives you many great ways to take control of your mail.
  - How do I mark mail that I need to follow up on?
    When you receive a mail message that contains an action item, you can add it to a list of things that need to be completed, called Needs Action. You can also specify a date for when the action item needs to be completed, to further organize your work flow.
  - How do I track when someone owes me a response?
    HCL Verse also gives you the ability to track responses from a mail message you have sent. You do this by marking the message as Waiting For. The mail then appears in a unique list in Verse so that you can easily keep track of whether or not you have received a response.
  - How can mail rules help me organize my incoming mail?
    Mail rules help you direct the flow of your incoming mail by choosing actions to take based on conditions that you specify.
  - How do I organize all those mail threads?
    HCL Verse adds a graphical thread style to mail messages that lets you keep all your mail organized and easily viewable within your inbox.
  - How do I digitally sign and encrypt my messages?
    When sending mail with HCL Verse, you can add a digital signature and encrypt it for additional security.
  - How do I add a signature to my mail messages?
    You can add a signature to append to all your mail messages using HCL Verse.
  - How do I create and use Templates?
    You can create new email templates with text or graphics and a recipient list that you can re-use for your mail messages. This is convenient when you frequently send a message, such as a status report, in the same format to the same people.
  - Where are my drafts and sent mail?
    Click the down arrow next to the Compose button to view recent drafts, sent mail, and templates. You can also see all drafts or all sent mail by clicking on "View All..." in the lower end of the dialogue.
  - How can I view file attachments before I download them?
    When someone sends you an attachment, you may be able to preview the contents of the attachment. The types of files that you can preview depend on how your administrator has configured the server.
  - How can I manage my archived mail?
    You can view the messages in an archive mail file on a server, add messages to the archive, and restore messages from it.
  - How can I recall a sent message?
    You can now recall a sent message by clicking Recall Message from the overflow drop down menu. You can recall only one message at a time.
  - How can I keep my mails private?
    When sending a mail with HCL Verse, you can choose to keep the mail private.
  - How do I manage the address I send emails from?
    You can use an alternate address when sending mail from your mail file, from a shared mail file, or from a delegated mail file.
- How do I manage my calendar?
  HCL Verse gives you many options for managing your work day, whether it's from the quick access Calendar Bar on your mail view, or the powerful and unique Calendar Inbox.
- How do I share and link to my files?
  HCL Verse® goes beyond simple file attachments by allowing you to share files and link to folders in the cloud. When composing a message, you can select files from your computer or files and folders from HCL Connections™.
- How do I personalize Verse?
  From the navigation bar, click your profile image and then select Verse Settings to change mail, calendar, out of office, security, and delegation settings.
- How do I manage passwords and my Notes ID?
  If your administrator allows you to, you can use Security settings to change the password you use to log on to Verse, to change your Notes ID password, and to manage your Notes ID.
- How can I use keyboard shortcuts?
  HCL Verse gives you ways to simplify your experience through keyboard shortcuts.

How can I recall a sent message?

You can now recall a sent message by clicking Recall Message from the overflow drop down menu. You can recall only one message at a time.

Recall message

When you click on Recall Message, a dialog appears in which you can select the recipients and the desired options to recall the sent message.

Recall message dialog

In the Mail section of Verse Settings, you can choose to allow or not allow others to be able to recall mail they sent to you. The checkbox is selected by default. If you deselect the checkbox, others will not be able to recall messages sent to you.

Recall mail checkbox in Verse settings

Note: If you select Send me a recall status report, you will receive an email with the status of the recall request. If the status report contains a recall was not allowed status message, the message recipient may have disabled the preference to allow message recall, or the administrator has not enabled this feature for the files on your mail server.