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Community & Connections

HCLSoftware offers events covering the globe to bring people, knowledge and product solutions together. Our team would love to meet you in person, or at the next virtual gathering. Check below to see where we'll be next!

HCLSoftware Events

Always refer to the events page for locations and topics near you.

CX Thought Leadership Event in Miami South Beach!

We like working together—with you! HCLSoftware will bring customers, partners and product and engineering teams together for two days of learning and sharing best practices.

Register here: Experience Analytics Event, October 14-15

Need to convince your boss? Five Reasons to Make Room for Live Events in a Digital World

  1. Hear from experts leading the future of CX and analytics Discover how brands apply AI in customer experience to diagnose user struggles and improve real-time journeys. You’ll gain firsthand insights from thought leaders driving change with analytics-driven decision-making.

  2. Get inspired by real success stories This isn’t theory — it’s what’s working now. You’ll hear customer success stories from across industries, with practical ideas and strategies you can bring back to your team.

  3. Build genuine, high-value connections Our event includes multiple built-in opportunities for networking, including relaxed roundtable discussions, peer-led breakout conversations, and an evening social on the Topgolf range. Whether you’re seeking collaboration or just idea-sharing, the format helps conversations flow naturally.

  4. Get hands-on with what’s next From deeper product demos to hands-on time with core web vitals, performance and friction dashboards. You'll see how AI-powered experience analytics is growing — and what it means for your business. You’ll also get a preview of what’s coming on Day 2 for customers exploring deeper solution alignment across the HCLSoftware platform and beyond.

  5. Return with a sharper perspective Events like this help you see beyond daily execution. You’ll leave recharged, informed, and armed with new strategies to speed up digital experience outcomes.

Why attend?

What to expect

Agenda

DAY 1. LEARN
Miami South Beach, Marriott Stanton South Beach, 161 Ocean Drive Miami Beach, Florida, USA, 33139
Wednesday, October 14th — 1:00 PM Start 6:00 PM Dinner & Entertainment at Mango's Tropical Cafe South Beach
We designed this event specifically for digital, CX, and product leaders across industries. You’ll hear firsthand how your peers tackle experience blind spots, streamlining journeys, and using experience analytics to uncover insights traditional tools miss. Three featured customer speakers from insurance, travel and retail industries will join us to share real-world CX transformation strategies. HCLSoftware Product, Customer Success and technical advisors will join us to support your experience.

DAY 2. PRACTICE
Miami South Beach, Marriott Stanton South Beach, 161 Ocean Drive Miami Beach, Florida, USA, 33139
October 16th — 9:00 AM Lunch & Office hours until 3:00 PM
Day 2 Workshops with Product and Technical Advisors across HCLSoftware!
Have a learning budget? Stay an extra day! Customers also have the option to join us on day 2, where we’ll go deeper with dedicated hands-on workshop sessions for clients exploring long-term roadmap alignment, solution design, and expanded analytics, marketing, ecommerce and digital experience strategies. Bring your laptop and we'll get you into a freshly built demo environment to use new capabilities and gain new skills.

  • Technical Advisors will all be there as well with new topics and hands on workshops—exclusively in person
  • Experts from the HCLSoftware platform will highlight how the newly expanded capabilities in AI, automation, and experience solution building with Leona...

What to bring

  • Your laptop for day two activities and office hours
  • Your questions for the team
  • Your team to learn and experience in-person all the benefits and best practices together

FAQ

Frequently Asked Questions

What is the main focus of the event?

This is an interactive, in-person event focused on hands-on learning, deep dives into our product roadmap, and direct access to our engineering and product leadership. It’s about knowledge sharing and community building.

Where is the event located?

The event will be held at the Marriott Stanton South Beach for both days.

What is the dress code?

The dress code is business casual. Comfort is key, especially for the workshop sessions and our evening at Mango's Tropical Cafe in South Beach!

What should I bring with me?

We highly recommend bringing a laptop and charger to get the most out of the hands-on workshops on Day 2. Otherwise, just bring your curiosity and questions!

Is the event really free? What does my registration include?

Yes, registration is free. It includes access to all sessions, workshops, meals (lunch day one, breakfast and lunch day two), and our evening networking events, including dinner, drinks, and entertainment. We will have car service to take you to Wednesday evening at Mango's. All other activities will be at the Marriott Stanton South Beach. Attendees are only responsible for their travel and accommodation to the Marriott. A discounted room rate is available for our group to enjoy this resort area within your corporate budget.

How can I book my hotel room?

We have a reserved room block at the Marriott Stanton South Beach for a special rate of $259/night. Please use the reservation link in your invite email to secure the rate.

Hotel Room Block

Didn't get the invitation email? Please contact Chauncy Ford directly. chauncy.ford@hcl-software.com

Will there be networking opportunities?

Absolutely! Networking is a core component of the event. From dedicated networking time and collaborative workshops to our evening party and Mango's outing, you'll have plenty of opportunities to connect with peers and our team.