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AI Session Insights Tip

What are Session Insights?

AI Session Insights are summaries with highlights and recommended actions from AI analysis of events occurring within a visitors session. These are generated when you click on the AI Session Insights button in the session list. These summaries are useful to quickly recognise the data story for the visitor, and any recommended actions for further analysis. This makes customer experience analytics easier for all.

Benefits of Using AI Session Insights

  • Data Storytelling: AI Summaries help quickly tell the visitor story from Event and behavioural data.
  • Improved Analysis: By using recommended actions, the next step is defined and improved with AI training on customer data.
  • Enhanced Collaboration: AI Session Insights make sharing visitor highlights easier to understand and take action on.

By effectively using Discover AI Session Insights, you can quickly share the data story, and recommended next actions for optimization of the customer experience.

Using AI Session Insights

AI Session Insights are available in the Discover session list view. Each session will have the AI Session Insights button in the Actions column.

You can get to a session list by:

  • Sessions Search: Any Sessions Search will result in a Session list results view.
  • Reports and Dashboards: Drill down on reports and dashboards to see the session list results for that segment.