Monitoring & Audit

Question: Is there a dashboard to monitor SLA performance across all modules?

Answer: Yes. A dedicated SLA Dashboard that shows service level performance across Incident, Problem, Change, Fulfillment, and Task — including a Task SLA tab — all in one place. Support managers can see at a glance where SLAs are on track or at risk without switching between modules.

Question: Can satisfaction surveys now be collected for Change and Problem tickets, not just incidents?

Answer: Yes. Survey feedback is available for Interaction, Problem, and Change modules — extending satisfaction measurement beyond the Incident and Fulfillment modules that were previously supported.