Data Reconciliation

Qusetion: How does the system handle asset and configuration data coming in from multiple sources?

Answer: HCL BigFix Service Management Exception Console — a staging area where your IT team can review configuration item (CI) data discovered from multiple sources before it is applied to the live CMDB. This means automated discovery does not overwrite your configuration data without a human check, keeping your asset records accurate and trustworthy.

Question: Which infrastructure types can now be automatically discovered?

Answer: Automatic discovery covers a much broader range of infrastructure:

• UNIX Servers — AIX, HP-UX, and Solaris
• Virtualization — VMware environments
• Enterprise Storage — EMC and NetApp
• Databases — Oracle, SQL Server, MySQL, and PostgreSQL
• Cloud Containers — AWS EKS, Azure, and GCP GKE

If your organization's infrastructure includes any of these, it can now be discovered and added to your CMDB automatically.

Question: Will I be notified when an asset is assigned to me?

Answer: Yes. As soon as an asset is assigned to you — whether as the primary Assigned To user or listed under Other Users — you will automatically receive an email notification.