Asset/ CI Management

Exception Console for Integrated CMDB Data Sources

The new Exception Console gives you controlled governance over CI data coming from multiple integrated sources (such as GDS/ROAR, BigFix, and Discovery) before it reaches the CMDB master.

All incoming records are first stored in a CMDB staging table and evaluated against Administration → CMDB settings: admins can enable a global “Push data from Integrated Sources to CMDB” flag or use a drop-down to specify which sources push directly to the master and which are routed to the Exception Console.

When direct push is enabled for a source, records from multiple feeds are reconciled and the latest record is treated as final; when routing is enabled, data appears in the Exception Console, where users explicitly accept or reject it, with automatic replacement of older pending records when new GDS or other integrated records arrive.​

From the UI, users access this capability via Asset/CI Board → Integrated Data Source, where they see a data-source list view and can manage incoming CI create/update events in bulk or individually.

Users can accept or reject all pending CIs at once or click View to drill down into a detailed view that offers two tabs—By CI and By Attribute—and powerful filters on Company, Class, Category, Sub-Category, CI Name, Serial Number and Exception. This allows precise comparison of duplicate or conflicting attributes across sources and ensures only user-approved or system-approved data finally persisted into the CMDB master table, combining automation with human oversight for high-quality configuration data.​