Catalog Management

Multi-Currency Support for Service Catalog

Multi-currency pricing capability has been introduced for the service catalog, enabling global organizations to present services and components in locally relevant currencies while maintaining centralized service definitions.

Catalog Managers can now define pricing for services and service components in multiple currencies within the 'Pricing' section of the Service Record. This eliminates the need to create duplicate service definitions for different regions or customer segments operating in different currencies.

While multiple price points can be added for various currencies, one currency must be designated as the Default. This default serves as the fallback when a user's preferred currency is not available or when no preference has been set.

When end users browse the service catalog, they are automatically displayed prices based on the currency preference configured in their User Profile. This creates a personalized, locally relevant catalog experience.

If a user's preferred currency is not defined for a specific component, or if no currency preference is set in their profile, the price will display in the designated Default currency.

Global service catalog management from a single source of truth, improved user experience through localized pricing presentation, elimination of manual currency conversion errors, support for region-specific pricing strategies while maintaining service consistency, simplified catalog management, accurate budget and approval workflows using user's local currency, and enhanced financial reporting.