What's New & Enhancements v27

This document provides an overview of the latest release updates. It includes details of new features and enhancements.

Each update is documented with appropriate information.Kindly refer to the sections below for further details:

AI-Powered Service Management (AISM)

Administration Enhancements

SLA Management

Knowledge Management

Catalog Management

Incident Management

Change Management

Problem Management

Task Management

Analytics & Reporting

Work Item Management

Request Fulfillment

Work Item Board

Notifications & Surveys

Asset/CI Management

Interaction Management

Simplified Login Experience

FAQs