Getting Started
Access the Assistant
Log in to the HCL BigFix Service Management portal. Click on the "Chatbot" on the Consumer homepage.
Start a Conversation
In the chat window, type a request or question. For example:
- “Show me a graph of incidents by assignment group.”
- “How many high-priority incidents are open this week?”
- “Assign all catalog issues to the Catalog Manager Group.”
View Responses and Visualizations
The assistant will reply with answers, charts, or action confirmations, such as:
- A bar chart of incident counts per group
- A pie chart of incidents by priority
- Confirmation of assignment or escalation actions