Working as a Fulfiller in HCL BigFix Service Management

This guide is intended for HCL BigFix Service Management and enables users to consume services on-demand over the internet, instead of traditional on-premises solutions from businesses.

The users of this system can utilize it to perform: Incident Management, Problem Management, Change Management, Service Order Management, Asset & Configuration Management and to access Self-Service and Service Catalogue functionalities

The following documents can be referenced in addition to this guide for further information on BigFix Service Management.

• Consumer Guide
• Administration Guide
• AI Service Management Guide

This section provides information about HCL BigFix Service Management Fulfiller Guide and includes the following topics: