Create Ticket

HCL IEM enables operators to create tickets if not created automatically as part of configured correlation rule. Please take steps to create a ticket for an actionable in HCL IEM.

  1. Click on a particular actionable on Data View-Actionable screen, then go to pop up open for the actionable.
  2. Click on the + create ticket icon present in the actionable popup.

    Only operators with relevant roles would be able to create tickets in SNOW.

    Figure 1. Create Ticket
  3. A confirmation pop up message appears on the screen.
    Figure 2. Create Ticket Confirmation
  4. Users can Create Ticket to an actionable by clicking on the confirm button.