Runbooks

A runbook is a script that automatically resolves a ticket with no human involvement. A runbook coordinates multiple infrastructure elements such as applications, network components, or servers. The runbook tool is a platform used to specify these runbooks. Typically, a runbook contains procedures to start, stop, supervise, and debug the system.

To configure runbooks and the runbook tool, click Runbooks on the main menu bar.

A drop-down menu appears with the following options:
  • Manage Runbook Tool
  • Manage Runbooks
  • Map Runbooks
  • Manage Execution Scope
  • Manage Rules
  • Schedule Runbooks
  • Create Runbook
  • Inventory Runbooks
  • Ticket Flow
Figure 1. Runbooks Section view for Super Administrator
Figure 2. Runbooks Section view for Organization Administrator
Figure 3. Runbooks Section view for Runbook Tester/Runbook Approver