Map Runbooks

A runbook is a script that automatically resolves a ticket with no human involvement. A runbook coordinates multiple infrastructure elements such as applications, network components, or servers. The runbook tool is a platform used to specify these runbooks. Typically, a runbook contains procedures to start, stop, supervise, and debug the system. Each runbook must be configured to an organization.

To map a runbook, perform the following steps:

  1. On the main menu bar, click Runbooks, and then click Map Runbooks.
  2. Select a module from the list of modules configured to a selected organization in the Module field. This populates the runbooks in the following tabs.
    • Organization Runbooks- It lists all the runbooks mapped to the selected organization.
    • All Runbooks- It lists all the runbooks available for mapping.
    Figure 1. Map Runbooks

    The Map Runbooks page allows users to map a new runbook and delete an existing, mapped runbook from an organization.

    Figure 2. Map Runbooks (Cont.)

    To map a runbook:

    1. Go to the All Runbooks tab.
    2. Select the Runbook to be mapped.
    Figure 3. Map Runbooks (Cont.)
  3. A confirmation dialog box appears.
    Figure 4. Map Runbooks (Cont.)

    To remove a runbook from an organization,

    1. Go to the Organization Runbooks tab.
    2. To delete an existing mapped runbook, clear the check box of that runbook.
      Figure 5. Map Runbooks (Cont.)
    3. Click Yes to confirm that you want to un-map the selected runbook.
      Figure 6. Map Runbooks (Cont.)
  4. A confirmation dialog box appears.
    Figure 7. Map Runbooks (Cont.)