User Guide

This guide introduces you to the key concepts of iAutomate and describes how to use the product. It provides an overview of the end-user interface and instructions to perform different tasks.

This guide is intended for the iAutomate end-users working towards resolution of IT support tickets.

This document includes the following topics:

iAutomate Overview
System Requirements
Using iAutomate
Using SaaS based Ticket Analysis

The following documents can be referenced in addition to this guide for further information on the iAutomate platform.

Introduction to HCL iAutomate Guide