Introduction_Guide

This guide is intended for the iAutomate administrators and end users working towards resolution of IT support tickets. It serves as a primer for the product.

This guide provides you with an overview of automate and its features and benefits. It also provides an architectural overview and talks about various configuration and end user activities in brief.

This document includes the following topics:

• Overview of automate
• Features of automate
• Functional Architecture
• User Roles
• End User View
• Benefits of Automation
• Support

The following documents can be referred to this guide for further information on the automate.

• iAutomate User Guide
• iAutomate Configuration Guide