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Documentation
This Help Center provides documentation on all aspects of the HCL Commerce+ product, from installation and deployment to operating and customization.
Operating
The topics in this section focus on tasks that are performed by business users, marketers, and customer support representatives to connect with partners and attract and satisfy customers.
Business Tools
Commerce+ allows you to manage various business tools such as Promotions, Catalog, Promotions, Inventory, and so on. Users accessing at least one business tool can see the Business Tools menu. The user can see tools that are accessible to the current user.
Inventory tool
Commerce+ offers various Packaged Business Capabilities (PBCs). This section explains the Commerce Lab tooling support for the Inventory.
Inventory Dashboard
Commerce Lab allows Site Administrators to manage the inventory and fulfillment service.
Configuring Inventory
Configure inventory settings to track, forecast, and allocate stock to customers from the configuration section on Inventory Management dashboard.
Configuring Items
The Items (SKU) configuration interface defines global stock keeping unit rules, thresholds, and available to promise parameters across sales channels.
Working with Available-To-Promise (ATP)
The HCL Commerce+ Inventory enables available-to-promise (ATP) functionality. Use ATP-related settings and overrides in order to enable or restrict the ability for end-users to back-order SKUs.

Documentation
This Help Center provides documentation on all aspects of the HCL Commerce+ product, from installation and deployment to operating and customization.
- Overview
  Welcome to the HCL Commerce+ overview. Explore these feature overviews to learn how Commerce+ operates. Refer to the related links listed at the end of each topic to access expanded product documentation.
- Deploying
  This section provides details on deploying HCL Commerce+. It explains how to download the Docker images and Git bundles that comprise the product, how to create a minimal environment, and how to plan for a full deployment. It details supported software versions, patches, and configurations to ensure the platform performs well.
- Migrating
  The following topics show how to migrate an existing HCL Commerce Version 9.1 environment to Commerce+. The process consists of an initial migration of your database contents. This is followed by a code migration. Both are fully described.
- Operating
  The topics in this section focus on tasks that are performed by business users, marketers, and customer support representatives to connect with partners and attract and satisfy customers.
  - Commerce Lab
    Accessible through a web-based interface, Commerce Lab enables users to manage all key aspects of their commerce operations, including catalogs, marketing, pricing, users, stores, customers, workspaces, sellers, and administrative functions—empowering teams with greater flexibility and control.
  - Business Tools
    Commerce+ allows you to manage various business tools such as Promotions, Catalog, Promotions, Inventory, and so on. Users accessing at least one business tool can see the Business Tools menu. The user can see tools that are accessible to the current user.
    - Search Tool
      The Search tool is accessible from the Commerce Lab. It enables several functionalities related to search, such as Search Term Associations, Search Analytics, Search Templates, and so on. It allows the admin to preview the search terms displayed on the storefront and delivers customized search results when customers search the storefront. Search analytics helps customers to understand the patterns and items users are searching.
    - Catalog Filter and Pricing tool
      Use the Catalog Filter and Pricing tool in Commerce Lab to create and manage catalog filters, price lists, and price rules. Sellers, Sales Managers, and Account Representatives can use the tool's flexible features to implement catalog filtering and pricing strategies that meet the site's business needs over time.
    - Catalogs tool overview
      Use the Catalogs tool in the Commerce Lab to manage catalogs, categories, catalog entries, merchandising associations, product attributes, and attachments in your store. The Catalogs tool lets business users create, and manage online catalogs. Catalogs provide a way of organizing the products that you want to sell. You define catalog data in groups of categories and products. Catalog data contains descriptions and pricing information for products and services.
    - Marketing Tool
      Use the Marketing tool in the Commerce Lab to create and manage marketing campaigns and other store content, excluding catalog content. You can use the extensive precision marketing features in the tool to deliver targeted marketing messages to customers.
    - Inventory tool
      Commerce+ offers various Packaged Business Capabilities (PBCs). This section explains the Commerce Lab tooling support for the Inventory.
      - Inventory Dashboard
        Commerce Lab allows Site Administrators to manage the inventory and fulfillment service.
        Listing Inventory
        The Inventory Listing page enables business users to view and aid in the management of their Inventory at a high level.
        Listing Inventory Vendors
        The Vendor Management page enables business users of the Inventory dashboard to add, view, edit, activate/deactivate, archive, and manage vendors within the Inventory dashboard.
        Purchase Order Listings
        The Purchase Order Listing provides business users within the Inventory dashboard a centralized view of all purchase orders.
        Listing Received Inventory
        The Received Inventory Listing serves as a crucial record for tracking inventory movements and ensuring accurate stock levels.
        Configuring Inventory
        Configure inventory settings to track, forecast, and allocate stock to customers from the configuration section on Inventory Management dashboard.
        Configuring Items
        The Items (SKU) configuration interface defines global stock keeping unit rules, thresholds, and available to promise parameters across sales channels.
        Working with Available-To-Promise (ATP)
        The HCL Commerce+ Inventory enables available-to-promise (ATP) functionality. Use ATP-related settings and overrides in order to enable or restrict the ability for end-users to back-order SKUs.
        Applying ATP overrides
        Use the Inventory dashboard to apply ATP overrides to Items on a global or per-channel basis.
        Configuring expected Inventory
        The configure expected Inventory interface logs, tracks, and manages incoming product shipments and stock allocations for upcoming arrivals to support available to promise Inventory forecasting.
        Inventory locations
        Inventory Locations are the foundational elements of your inventory infrastructure. They represent locations where inventory is stored, managed, fulfilled, or transacted.
        Inventory thresholds
        The HCL Commerce+ Inventory enables inventory thresholds to be set and modified by business users. Thresholds are used to monitor when there are too many or too few of a specific SKU at a specific Inventory Location. Use threshold settings in order to effectively monitor and react to changing inventory conditions.
        Administering Inventory data uploads
        You can administer your Commerce+ Inventory data via file upload.
        Exporting Inventory data in bulk
        This document defines the requirements for a bulk inventory export capability to support initial data ingestion for the Search and Product Display platform. The goal is to allow downstream systems to programmatically request and receive a complete snapshot of inventory data in CSV format, enabling accurate indexing and display on PLP (Product Listing Page) and PDP (Product Detail Page).
    - Promotions Tool
      Use the Promotions tool in Commerce Lab to create and manage promotions that support the marketing campaigns for your site.
    - Customer Management
      Customer Management tools are used to manage business accounts and catalogs for Commerce Lab.
    - Store Management
      Store management tool allows you to manage stores, taxes, shipping, and installments through the Commerce Lab.
    - Workspace Management tool
      The Workspace Management tool is a graphical user interface tool that is used to manage workspaces and workspace-related activities. It provides a single view across all workspaces and all tasks in the workspaces where managers can see how work is progressing.
  - Analytics Tool
    Commerce Lab has the Analytics tool listed in the hamburger menu.
- Administering
  The site administrator performs the tasks needed to support day to day operations of the Commerce+ site.
- Extending
  Using Commerce+'s xC programming model, you can use HCL-provided extension points to extend existing Commerce logic. You can implement these extensions with the xC Customization toolkit provided by HCL. Commerce+ also provides Packaged Business Capability integrations that extend the product's reach and functionality.
- Securing
  These topics describe the security features of Commerce+ and how to configure these features.
- Performance
  Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of Commerce+ site performance.
- Troubleshooting
  Topics in the Troubleshooting section highlight common issues that are encountered with Commerce+, and how they can be addressed or mitigated.
- Reference
  Topics in the Reference section contain all of the Commerce+ reference documentation.

Working with Available-To-Promise (ATP)

The HCL Commerce+ Inventory enables available-to-promise (ATP) functionality. Use ATP-related settings and overrides in order to enable or restrict the ability for end-users to back-order SKUs.

ATP overview

Commerce+ provides blended support for the available-to-promise (ATP) and the Non-ATP inventory models using the Inventory.

In the ATP inventory model, inventory values can be based on both existing inventory and expected future inventory. Site users are provided back-order functionality for items that are ATP-enabled.
In the non-ATP inventory model, inventory operations are based on existing on-hand inventory only. That is, shoppers can only add items to the cart if the item is in stock. The store does not support back ordering or reserving items for future purchase.

ATP settings

ATP settings are applied to your inventory at the SKU level during catalog upload (as defined within the Catalog data file (items.csv)).

The catalog definition includes:

Whether a SKU is ATP-enabled, or non-ATP by default.
The maximum amount of time into the future that an ATP-enabled SKU can be back-ordered by a site user.

Restriction: Catalog settings impact the ability to apply ATP overrides. If a item is set to non-ATP, its override settings within the Inventory dashboard are disabled.

ATP overrides

ATP overrides enable business users to disable or enable ATP functionality on a global, or per-store setting, for ATP-enabled items and channels.

For more information, see Applying ATP overrides.