Commerce Lab

Formerly known as Tooling CMC (Management Center), the platform has been renamed to Commerce Lab. This new identity reflects its purpose as an experimental, innovation-focused environment built specifically for business users. Commerce Lab offers a space where users can freely test, explore, and refine their configurations—mirroring the flexibility and experimentation of a true lab setting.

Accessible through a web-based interface, Commerce Lab enables users to manage all key aspects of their commerce operations, including catalogs, marketing, pricing, users, stores, customers, workspaces, sellers, and administrative functions—empowering teams with greater flexibility and control.

Quick start

Business Users
Technical and Administrative Users

Features at a glance

Commerce Lab provides the tools you use daily in your role in your organization. You can directly control your part of the system, whether that is designing and implementing marketing campaigns, setting pricing policy, interacting with customers or sellers, or other business functions. With its consistent interface and the ability to create role-based dashboards, the Commerce Lab is optimized for fast, real-time decision making in dynamic business environments.

You access the Commerce Lab through a web browser. Once you are logged in you are taken to the Commerce Lab Dashboard, where your work and available tools are available to you. The dashboard provides widgets that display your business information and help you act on it.

For business users
If you are ... You can use the Commerce Lab ...
Managing catalogs and merchandise The legacy Catalogs tool enables you to:
  • Create and manage master and sales catalogs, including:
    • defining categories
    • creating products, variants, and SKUs
    • categorizing SKUs
    • bundling SKUs
    • managing dynamic kits
  • Enrich and manage product content, and create merchandising associations.
  • Create and manage search term associations, and associate search terms with landing pages.
  • Manage product attributes with the Commerce Lab attribute dictionary.
  • Manage search engine optimization (SEO) properties for categories and catalog entries.
  • View site search statistics for the keywords customers are using to search your site.
  • Create rule-based sales categories that use an Commerce+ search based rule to find and automatically assign catalog entries to the categories.
Catalog Lab is a Packaged Business Capability that is part of the next-generation Commerce+ architecture. The Catalog PBC is quickly evolving to match and soon outperform the legacy tool for catalog management.
Managing promotions Promotions Tool
  • Create and manage promotions for your merchandise.
  • Review and manage promotions.
  • Import and export promotion codes.
  • Find promotions by using the Advanced Search feature in the Promotions tool.
  • Archive inactive promotions to remove the promotions from displaying in the main promotions list and promotion folders.
Managing marketing campaigns Marketing Tool
  • Design creative marketing campaigns that can contain web and email activities.
  • Create experiments to test your campaign activities' effectiveness.
  • Create and manage marketing content and search rules.
  • Define and review the flow of marketing activities.
  • Export customer segment information, such as email addresses, into a downloadable CSV file.
  • Target customers who are viewing catalog entries with specific attributes.
Managing stores Store Management tool
  • Update store profile information such as the name or description of a store, contact information, store location, and supported languages and currencies.
  • Change the style of a store, including the store layout and color.
  • Specify the functions that are available in your store, such as which optional fields to display on store pages.
  • Open or close a store.
  • Update the URL keyword of a static store page for Search Engine Optimization (SEO) friendly URLs.
Creating pages and layouts, and managing layouts for store pages Page Composer tool
  • Create pages for your store.
  • Create layouts for pages by using predefined widgets and templates.
  • Assign layouts to store pages.
For technical users
If you are ... You can use the Commerce Lab ...
Managing organizations and the related information
Organizations
  • Create new organization.
  • Update an organization's description, business category, address, or contact information.
Managing tasks that you perform in Commerce Lab Workspace Management tool
  • Work on assigned tasks, complete tasks, and submit tasks for approval.
  • Select tasks, manage content within tasks, add comments, and approve or reject tasks.
  • View, open, and compare business object change history records to review modifications.
  • Undo change history records to correct mistakes or to approve a task.
  • View the change history for a task group.
Creating, changing, and finding accounts and contracts Customer Management
  • Create business accounts.
  • Add, change, or delete business accounts and purchase orders.
  • Manage contracts.
Managing Commerce Analytics tool Analytics Tool:
  • Monitor orders and revenue for specified date ranges
  • Apply filters
  • Understand the flow of orders using the Sales Funnel
  • Find top searches and search term performance
Managing the User Entry Field Editor Use and customize the TinyMCE Editor to optimize how your staff and customers interact with text fields in the product toolkit and storefront.
Managing the Search tool Search tool
  • Create and manage search term associations
  • Apply search analytics

The following topics show how to log in and learn the Commerce Lab interface. Each of the tools accessed by the Commerce Lab is described in detail.