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BigFix Workspace
BigFix Digital Employee Experience (DEX)
Administrating DEX
DEX Installation
This topic provides a detailed sequence of steps required to install all BigFix DEX components. The installation must follow this order: Data services (MSSQL, ClickHouse, NATS JetStream: any order) > DEX Server > (DEX FillDB + Root Server DEX Plugin: any order) > Configure DEX in BFUI → Scanner DEX Plugin on endpoints.

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  - Using DEX
    Welcome to the BigFix DEX documentation, where you can find information about how to install and configure BigFix DEX (Digital Employee Experience). DEX is a endpoint experience management application that provides simplified view of your IT environment and make well-informed decisions to increase the productivity of employees.
  - Administrating DEX
    - DEX Installation
      This topic provides a detailed sequence of steps required to install all BigFix DEX components. The installation must follow this order: Data services (MSSQL, ClickHouse, NATS JetStream: any order) > DEX Server > (DEX FillDB + Root Server DEX Plugin: any order) > Configure DEX in BFUI → Scanner DEX Plugin on endpoints.
      - Prerequisites
        Before installing DEX, the following set of prerequisites must be met.
      - System support and requirements
        This topic provides information about the system requirements for DEX.
      - Firewalls configuration
        This section provide info on the Firewall rules needed to consent DEX data flow.
      - Capacity Plan
        Capacity Planning is the proactive practice of checking your IT environments' current endpoint usage and forecast when they will run out of resources. The main objective is to prevent performance drops or system crashes before they happen.
      - Installation process
        The below sections describe each installation step in detail.
      - Fixlets
        In this section all the install fixlets details are showed.
      - Analyses
        In this section all the analyses details are showed.
      - BigFix Self-Service Application
        The BigFix Self-Service Application (SSA) is a client-side interface that empowers endpoint users to install software, accept administrative actions, and review deployments without requiring local administrator privileges.
    - Configuration
      BigFix DEX provides four configuration Fixlets, one for each DEX component, to support post-installation configuration and reconfiguration.
    - Upgrade
      The upgrade Fixlets are available for each of the four DEX components, which internally refers to the same directory path where the installation was previously performed.
  - Integrations available with DEX
    The Service Now, Remote Control and Historical data integration are available using the APIs. For information on the respective areas, refer to their documentations.
  - Troubleshooting DEX Application Issues
    This section provides information about the types of issues and the ways to solve it.
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DEX Installation

This topic provides a detailed sequence of steps required to install all BigFix DEX components. The installation must follow this order: Data services (MSSQL, ClickHouse, NATS JetStream: any order) > DEX Server > (DEX FillDB + Root Server DEX Plugin: any order) > Configure DEX in BFUI → Scanner DEX Plugin on endpoints.

Before you begin

DEX is installed through Fixlets.

Prerequisites and minimum versions:

BigFix Platform minimum requirement to 11.0.7+ with BFUI installed; BigFix Agent on every target node
BigFix Scanner minimum required version 11.0.44
BigFix Self Service Application version 3.4.4 (only for Sentiment Score)

For more information, refer to Prerequisites and Firewall Configuration.

About this task

Perform the following steps from phase 1 to phase 4 in a sequence to install all DEX components:

Phase 1: Install Data services

This includes the prerequisites which can be installed in any order or in parallel.

Table 1. Install Data services
Step	Component	Install on	Fixlet	Start when
1	MSSQL	Database server (bundled or separate instance)	none (customer-managed)	Anytime
2	ClickHouse	RHEL or Ubuntu server	#20-Install ClickHouse DB (25.9.3.48) (Ubuntu) #22-Install ClickHouse DB (25.9.3.48) (RHEL)	Anytime
3	NATS JetStream	Windows server	#26-Install NATS JetStream Service (2.12.1) (WIN)	Anytime

Phase 2: DEX backend

Table 2. DEX backend
Step	Component	Install on	Fixlet	Start when
4	DEX Server	Windows server	#32-Install DEX Server (WIN)	Steps 1–3 done
5	DEX FillDB	Windows server	#31-Install DEX FillDB (WIN)	Step 4 done (5 and 6 in any order)
6	Root Server DEX Plugin	BigFix root server (Windows)	#29-Install Root Server DEX Plugin (WIN)	Step 4 done (5 and 6 in any order)

Phase 3: Connect to BigFix

Table 3. Connect to BigFix
Step	Component	Where	Fixlet	Start when
7	Configure DEX in BFUI	BFUI server (command line)	none	Steps 4–6 done, and BFUI installed

Phase 4: Endpoints

Scanner plugin must be installed after the BFUI configuration.

Table 4. Endpoints
Step	Component	Install on	Fixlet	Start when
8	Scanner DEX Plugin	Endpoints: Windows 10/11, macOS 13 or later	#24-Install Scanner DEX Plugin (WIN) #45-Install Scanner DEX Plugin (MacOS)	Step 7 done