- What's new in this release
Learn what's new in BigFix DEX.
- Integrated User Interface
Starting from version 2.0, the DEX features are fully integrated in the BigFix UI. For more information about the new BigFix UI, including the integrated reporting features, refer
Knowing BigFix UI documentation.
- DEX Device Performance Metrics
The BigFix DEX solution leverages DEX metrics to monitor device health, detect anomalies, and assess their impact on endpoint user experience.
- DEX Application Performance Metrics
The BigFix DEX solution leverages DEX metrics to monitor application health, detect anomalies, and assess their impact on endpoint user experience.
- DEX Dashboard
The DEX dashboard is the primary analytics interface for tracking, analysing, and optimizing your organization's overall DEX score. To access the DEX dashboard, you must have access to the BigFix UI. For more information on BigFix UI and the navigation, refer to
Knowing BigFix UI.
- Overall DEX score and DEX experience
The DEX Score serves as the foundational metric for measuring the end-user digital experience across enterprise devices, systems, and the systems they interact with. By capturing and showing the real-time actionable insight, DEX enables IT organizations to get better digital experience management and take necessary actions.
- Device score
The Device Score is a key metric that quantifies hardware health and operating system stability across all managed endpoints.
- Application score
An Application Score is the key performance indicator that quantifies the stability, performance, and usability of the software applications your employees rely on every day.
- Sentiment score
The Sentiment Score is computed by engaging employees through surveys to capture their perceptions of their digital experience. It translates qualitative feedback into a numerical value.
- Data aggregation by endpoints
This section explains the categorisation of score data that is visible on the dashboard and upon further drilling down of the respective score pages.
- DEX Anomalies and events
DEX anomaly refers to the unexpected or unusual behavior or performance issues happening on the user endpoints that deviate from normal patterns. These anomalies are typically identified using metrics and behavioral baselines collected by the BigFix Scanner (like response times, resource usage, disk performance, app crashes, etc.) and computed by the Scanner DEX plugin.
- DEX score Remediation
To remediate issues related with scores, DEX provides methods of remediations. Using the remediation methods, you can bridge the gap between performance anomalies and targets by allowing you to fix them.
- Known issues and limitations
These are the known issues and limitations in BigFix DEX.
