Vonage
This page explains how to configure a Vonage as WSP.
Vonage is a highly regarded CPaaS (Communication Platform as a Service) provider, known for empowering businesses to communicate seamlessly with customers across multiple channels. By enabling Vonage's WhatsApp services, your business can enhance customer engagement. HCL CDP simplifies the process by providing hassle-free integration of Vonage’s services for your WhatsApp communication needs.
Key Features of Vonage:
- Communication APIs: Robust APIs to build effective communication solutions.
- Unified Communication Channels: Streamlined communication across platforms.
- Contact Centers: Advanced tools for efficient customer support.
- Conversational Commerce: Enhanced customer interactions to drive sales.
Configure Vonage as WSP
To configure, the BIK.ai, follow the steps below:
- Click the "+" icon in the control panel. Update the following inputs to
the below-mentioned fields to configure your Vonage for WhatsApp communication
- Client: Select the Whatsapp client as Vonage.
- Name: Enter a name for configuration.
- WABA ID: Enter your Whatsapp Business ID (WABA ID). To find the WABA ID in your WhatsApp business account, Go to .
- Whatsapp Number: Enter your WhatsApp Business number. To find your WhatsApp Business number, open your WhatsApp Business app, Go to and locate the displayed business number. If needed, refer to your Meta POC.
- Vonage Application ID: Retrieve your Vonage Application ID from your Vonage API account dashboard. Log in, Navigate to the application section, or refer to the API documentation for details on where to find your unique Application ID.
- Vonage Private Key: Locate your Vonage Private Key in the API Key and Secret settings on your Vonage API account dashboard. Access the dashboard, navigate to API Key management, and find the Private Key association with your Application.
- Click Submit to save Vonage setup.