Welcome
Working with System
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
Campaign Channels
Overview of supported channels in HCL CDP and core elements used during campaign setup.
WhatsApp
This page talks about Whatsapp channel in HCL CDP and what are the pre-requisites to run Whatsapp campaigns.
FAQs
This page explains the frequently asked questions related to WhatsApp.

Getting Started
Welcome to the documentation for HCL CDP, where you can find information about how to install, maintain, and use this service.
Installation
Learn more about HCL CDP installation and deploying core components of the product.
Administration
Learn about how to configure, manage, and maintain HCL CDP environments. It includes details on system setup, user management, permissions, integrations, and troubleshooting, ensuring seamless operation and efficient deployment of your continuous delivery processes.
Working with System
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
- CDP Overview
  This page talks about the importance of CDP and its benefits.
- Customer One View
  This page introduces Customer One View, a feature designed to provide a comprehensive analysis of customer traits, actions, and engagement history for enhanced understanding and efficiency.
- Campaign Channels
  Overview of supported channels in HCL CDP and core elements used during campaign setup.
  - SMS
    This page explains about the SMS channel in HCL CDP.
  - Email
    This page talks about the Email channel in HCL CDP and what are the prerequisites to run Email campaigns.
  - App Push Notification
    This page talks about App Push Notification channel in HCL CDP and what are the pre-requisites to run App Push Notification campaigns.
  - WhatsApp
    This page talks about Whatsapp channel in HCL CDP and what are the pre-requisites to run Whatsapp campaigns.
    - Configure a WSP
      This page explains how to configure a WhatsApp as a marketing channel.
    - Add WhatsApp Campaign
      Steps to create a WhatsApp campaign using HCL CDP Marketing Automation Platform.
    - FAQs
      This page explains the frequently asked questions related to WhatsApp.
  - Web Push Notification
    This page talks about Web Push Notification channel in HCL CDP and what are the pre-requisites to run Web Push Notification campaigns.
  - External API
    This page explains the simplified ways to configure External APIs and create engagement.
  - Facebook Export Channel
    This page explains how to configure and use the Facebook Export Channel in the Customer Data Platform (CDP). It provides step-by-step instructions for exporting audience data to Facebook, including setting up the integration, selecting audiences, and managing the data synchronization process.
  - Google Ads Export Channel
    This page explains how to configure and use the Google Ads Export Channel in the Customer Data Platform (CDP). It provides detailed instructions for exporting audience data to Google Ads, including integration setup, audience selection, and managing the data transfer process.
- Segments Overview
  This page provides a detailed explanation of segments, their use cases, and types in the HCL CDP Marketing Automation platform. Segments allow marketers to automate user targeting, reduce manual errors, and drive higher conversions through precise audience categorization.
- Data Pipeline
  Data Pipeline enables seamless data flow by managing events, integrating data sources, and configuring destinations for unified and actionable customer insights.
- Social Engagement
  This page explains how CDP integrates with Google Ads and Facebook Ads to collect, process, and display social media performance metrics.
- Agentic Segment
  This page explains how to write effective prompts, from basic filters to advanced segmentation logic used within the Unica Platform to create CDP segments.
Insights and Actions
This section details unify real-time dashboards and AI-driven intelligence to transform data into impactful outcomes.
Integrations
HCL CDP comes with predefined APIs like get profile and data ingestion APIs.
Settings
This section allows configuring product label, setting frequency caps, and so on.
System Data Model

FAQs

This page explains the frequently asked questions related to WhatsApp.

How can I get the WhatsApp Business API?

To get the WhatsApp Business API, your Facebook Business Manager ID must be verified.

Requirements to apply for the API are:

A mobile number that is not already registered on any WhatsApp application.
A verified Facebook Business Manager ID.
An official business website.

Q2. Can I use the same phone number for WhatsApp Business API and the WhatsApp app?

No, you can’t use the same number for both. The WhatsApp Business API and the WhatsApp app require separate mobile numbers. A number registered with the API cannot be used for the app, and vice versa.

Q3: Why can’t I see click insights in my WhatsApp campaign reports?

WhatsApp doesn’t track or support click insights, so this data won’t appear in your campaign reports.