Configure a WSP

This page explains how to configure a WhatsApp as a marketing channel.

HCL CDP allows you to create WhatsApp campaigns, but the delivery of messages to your target audience is handled by a WhatsApp Service Provider (WSP) such as Yellow Messenger, Gupshup, or Infobip. To start creating WhatsApp engagements, you must first configure at least one WSP.

Add a new WhatsApp Service Provider

  1. Click + Add New WhatsApp Client.
  2. From the modal, choose a WSP from the list shown in the above image, and enter a name to define the configuration.
  3. In the Connection Settings, enter WSP-specific settings, and click Save.

Verify the configuration

Use Try It Out to test the configuration. To try it out, follow the steps below:

  1. Click the TRY IT OUT tab.

  2. Enter the mobile number along with the country code to which the communication has to be sent.
  3. Choose the template for your communication that has to be sent in WhatsApp.
  4. Configure variables as per the template.
  5. Include media if necessary. Use media radio buttons, add the media either as a URL or as a file.
  6. Click Upload to take the necessary actions like adding the URL or uploading the file. The supported media file formats are, images, docs, and video.
  7. Enter the filename, and click Submit.