Gupshup

This page explains how to configure a Gushup as WSP.

Gupshup is a leading conversational messaging platform renowned for powering over 6 billion messages monthly. In today’s business landscape, interactive and meaningful conversations are key to enhancing customer experience, surpassing what standard bots can deliver.

As businesses increasingly rely on popular social platforms like WhatsApp for marketing and customer support, Gupshup has become an essential tool for driving user engagement and empowering communication through WhatsApp.

Configure Gupshup Messenger with HCL CDP

Tip: Gupshup's integration in HCL CDP is with its Enterprise WhatsApp APIs and not Cloud WhatsApp APIs.To know more about the differences between the two, contact your Gupshup POC.

To configure, the Gushup, follow the steps below:

  • Click the Edit icon. Update the following inputs to the below-mentioned fields to configure your Gupshup Messenger for WhatsApp communication.
  • Client: Gupshup Messenger will be visible as you configured which is read-only.
  • Name: Enter connection name. This connection name is internal to HCL CDP which will not be sent to WhatsApp API.
  • User ID: Enter the user ID provided by the Gupshup team.
  • Password: Enter the password provided by the Gupshup team. Contact Gupshup and get your User ID and Password in case you haven't received them yet.
  • Click Submit.

Try It Out

Use Try It Out to test the configuration. To try it out, follow the steps below:

  1. Enter the mobile number along with the country code to which the communication has to be sent.

  2. Choose the template for your communication that has to be sent in WhatsApp. The upcoming field will be displayed as per the requirement of the template configured in Gupshup

  3. Configure the variables to the communication using Template message variable mapping. These are macros that will fetch the data from HCL CDP to personalize your communication.
  4. Include media( If required ). Use the radio buttons to choose how to add media—either as a URL or a file. After selecting, enter the URL or upload the file and click the Upload button. The Supported Media Formats are Images, documents, and videos, and file size should not exceed 5 MB Maximum.
  5. Enter the filename (for doc media type only) and click Send.