Infobip

This page explains how to configure a Infobhip as WSP.

Infobip is a globally recognized Application-to-Person (A2P) communication platform designed for enterprises. It excels in marketing communications, enabling businesses to engage customers with automated messaging and drive desired outcomes.

As a programmable communications platform, Infobip offers advanced tools for customer engagement, support, security, and authentication. It supports a wide range of communication channels, making it ideal for creating impactful WhatsApp campaigns. Infobip also provides customizable templates to help you design tailored and effective engagements.

Configure Infobip with HCL CDP

To configure, the infobhip, follow the steps below:

  • Click the Edit icon. Update the following inputs to the below-mentioned fields to configure your Infobip for WhatsApp communication.

    • Vendor:Gupshup Messenger will be visible as you configured which is read-only.
    • Name: Enter connection name. This connection name is internal to HCL CDP which will not be sent to WhatsApp API.
    • Base URL: Enter the URL provided by Infobip.
    • API Key: Enter the API Key provided by Infobip.
    • Whatsapp sender's Number: Enter the number registered with Infobip to send WhatsApp communication.
  • Click Submit.

Try it Out

Use Try It Out to test the configuration. To try it out, follow the steps below:

  1. Enter the mobile number along with the country code to which the communication has to be sent.
  2. Choose the template for your communication that has to be sent in WhatsApp. The template you choose will display the field to configure as per the requirement.
  3. Configure the variables to the communication using Template message variable mapping. These are macros that will fetch the data from HCL CDP to personalize your communication.
  4. Include media( If required ). Use the radio buttons to choose how to add media—either as a URL or a file. After selecting, enter the URL or upload the file and click the Upload button. The Supported Media Formats are Images, documents, and videos, and file size should not exceed 5 MB Maximum.
  5. Click Send, once all the fields are updated.