Bik

This page explains how to configure a Bik as WSP.

BIK.ai is an all-in-one marketing engagement platform that automates customer interactions across multiple channels to enhance engagement and drive conversions. It supports two-way communication on platforms like Instagram, WhatsApp, Messenger, Gmail, and Web Push—all accessible with a single click.

By integrating BIK.ai with HCL CDP, you can leverage segments to retarget audiences and broadcast campaigns via WhatsApp, streamlining your marketing efforts.

Configure BIK.ai with HCL CDP

To configure, the BIK.ai, follow the steps below:

  • Click the Edit icon. Update the following inputs to the below-mentioned fields to configure your BIK.ai for WhatsApp communication
    • Client: Choose BIK.ai from the list of WSPs.
    • Name: Enter connection name.
    • API Key: Add the API key in the given field which will be generated and fetched from the BIK.ai dashboard customer integration window.
    • API Secret: Add the API Secret which will be generated and fetched from the BIK.ai dashboard customer integration window.
    • App Id: Add the App Id which will be generated and fetched from the BIK.ai dashboard customer integration window.
  • Click Submit.

Try It Out

Use Try It Out to test the configuration. To try it out, follow the steps below:

  1. Enter the mobile number and the country code to which the communication must be sent.
  2. Enter the template ID which can be fetched from the BIK.ai.
  3. Configure the variables as per the template
  4. Add CTA for the button if the template facilitates. The CTA can be configured with URL, Contact, and Quick reply attributes. For a Quick reply, you must add the chat flow ID provided by BIK.ai. Chat flow ID is a messaging flow that will be created in BIK.ai to facilitate two-way interaction.
  5. If the template facilitates, include media. Use radio button, and add the media either as a URL or as a file.
  6. Add the URL or upload a file, and click Upload. The supported media file formats are images, docs, and video.
  7. Click Submit. you can view the status beside the given fields.