HCL Commerce Version 9.1.11.0 or later

On-hold Marketplace orders

When a new order is placed from the storefront, the initial status of the order is On-Hold. It takes a few minutes for the order to move from on-hold to ready for processing. HCL Commerce allows the Marketplace Seller Administrator to view the orders that are On-Hold through the Seller Dashboard.

Procedure

  1. Open Management Center Tools.
  2. From the hamburger menu, select Seller Dashboard.
    Note: If you have more than one seller organizations assigned, all the associated Seller Organizations are listed on this page. Find the seller for whom you want to update orders. Click on the Access Seller Dashboard link in the same row. The Seller Dashboard page opens.
  3. HCL Commerce Version 9.1.16.0 or later Open Management Center tools and from the left navigation menu, click Business tools > Marketplace > Manage Sellers.
  4. On the seller dashboard page, select Orders. The Order Management page opens.
    Note: Orders are accessible only in a live environment. You will not be able to access the Orders functionality through the Auth environment.
  5. Select the On-Hold tab. All the orders that are On-Hold are displayed on the screen.

What to do next

From On-Hold status, orders move to Ready for Processing status. See Ready-for-processing orders for more information.