
HCL Customer Service Hub for HCL Commerce React stores
HCL Customer Service Hub for HCL Commerce provides customer service
enhancements that enable a customer service representative (CSR) to resolve common
issues and capture orders. These capabilities are built into the HCL Commerce
Reference Store application and enable a CSR to complete key tasks on behalf of
guest and registered customers for headless stores that are built based on the Emerald
and Sapphire reference stores. Customer Service Hub for HCL Commerce is
offered for Enterprise edition.
With the new customer service enhancements, CSRs can:
- Work with customer accounts for both B2B and B2C stores.
- Find products through catalog navigation or through powerful faceted search that provides detailed product information.
- Work with customer orders so they can create new orders, view order details, and cancel orders.
HCL Customer Service Hub SDK
The CSR SDK is provided for developers to build the HCL Customer Service Hub.
Reference Store application CSR flows
Tasks | Details |
---|---|
CSR log in |
|
Manage customers |
|
Manage orders |
|