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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
Installation issues
Both installing and uninstalling WebSphere Commerce encompass a wide range of steps. If you encounter problems, refer to the following resources for assistance.
WebSphere Commerce server installation issues
If you encounter problems during the installation of the WebSphere Commerce server, review the following issues.
Warning messages are displayed in a terminal session
When using an install wizard, a Scroll bar warning is logged.

Troubleshooting: Warning messages are displayed in a terminal session

When using an install wizard, a Scroll bar warning is logged.

Problem

A warning message displays in the console window:

Warning: name: Scrollbar Class: XMScrollBar The scrollbar page increment is less than 1

Solution

This is a known issue with running InstallShield on certain operating systems but will not affect the functionality of the product or the installation process.