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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
Installation issues
Both installing and uninstalling WebSphere Commerce encompass a wide range of steps. If you encounter problems, refer to the following resources for assistance.
WebSphere Commerce server installation issues
If you encounter problems during the installation of the WebSphere Commerce server, review the following issues.
Port conflicts during the installation of WebSphere Commerce
A message about port conflicts is logged during the installation of WebSphere Commerce.

Troubleshooting: Port conflicts during the installation of WebSphere Commerce

A message about port conflicts is logged during the installation of WebSphere Commerce.

Problem

The WebSphere Commerce installation reports a warning similar to the following message:

The following ports are currently used by another application:
8001, 1099.
WebSphere Commerce requires that these ports are free for
installation. Ensure 
that these ports are available and restart the installation.

Solution

If you encounter this error, verify that the ports listed are not in use. If the ports are not in use, you can safely ignore this error and continue with the installation.