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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
Installation issues
Both installing and uninstalling WebSphere Commerce encompass a wide range of steps. If you encounter problems, refer to the following resources for assistance.
WebSphere Commerce server installation issues
If you encounter problems during the installation of the WebSphere Commerce server, review the following issues.
The silent installation of the IBM HTTP Server, WebSphere Application Server Web server plug-ins, or WebSphere Application Server fails
The installation of IBM HTTP Server, WebSphere Application Server Web server plug-ins, or WebSphere Application Server has failed and you cannot find any of the installation logs.

Troubleshooting: Silent installation of the IBM HTTP Server, WebSphere Application Server Web server plug-ins, or WebSphere Application Server fails

The installation of IBM HTTP Server, WebSphere Application Server Web server plug-ins, or WebSphere Application Server has failed and you cannot find any of the installation logs.

Problem

The WebSphere Commerce installer might have failed in starting the appropriate silent installation process.

Solution

Verify the permission settings for the WebSphere Application Server image and ensure that you can manually start the IBM HTTP Server, WebSphere Application Server Web server plug-ins, and WebSphere Application Server installation processes. If the installation processes:

Do not start properly, contact WebSphere Commerce support.
Start properly, retry the WebSphere Commerce installation.