The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Creating a custom implementation of a WebSphere Commerce store requires a significant amount of planning. From gathering client needs, to deploying the live solution, much work is needed to successfully deploy a custom client store. Use the resources in here to help you plan every phase of store creation.
Review this section for information about installing the WebSphere Commerce product, associated maintenance, and WebSphere Commerce enhancements.
Before you migrate WebSphere Commerce, review this information for an overview of the migration process.
WebSphere Commerce provides many tutorials.
The topics in the Developing section describe tasks performed by an application developer.
The following section describes how you can leverage WebSphere Commerce features and functionality to help your site be compliant with different privacy and security standards.
These topics describe the security features of WebSphere Commerce and how to configure these features.
HCL Customer Support provides assistance with product defects. Contact HCL if you require assistance with an WebSphere Commerce problem.
The IBM Support Assistant helps you to investigate and resolve problems within your WebSphere Commerce environment.
Both installing and uninstalling WebSphere Commerce encompass a wide range of steps. If you encounter problems, refer to the following resources for assistance.
Review this information when you encounter problems with the WebSphere Application Server that is associated with your WebSphere Commerce instance.
If you encounter problems while configuring WebSphere Commerce, refer to the following resources for assistance.
Review this information when you encounter problems with the Web server that is associated with your WebSphere Commerce instance.
Review this information when you encounter any problems including store publish.
If you encounter issues with the WebSphere Commerce Update Installer, refer to the following:
If you encounter problems during the installation or uninstallation of the WebSphere Commerce fix pack, review the following issues:
Common fix pack installation problems and solutions for WebSphere Commerce Developer.
If you encounter problems while installing a WebSphere Commerce feature pack or enabling a feature on a WebSphere Commerce instance, review this section for common issues.
If you encounter problems while installing a WebSphere Commerce Developer feature pack or enabling a feature on a WebSphere Commerce Developer instance, review this section for common issues.
If you encounter problems with your deployed virtual environments, refer to the following troubleshooting topics for information to help determine the problem and find possible solutions.
If you encounter problems during the migration of WebSphere Commerce, review the following issues:
If you encounter problems during the migration of the Management Center, review the following issues:
Access control problems are often indicated by generic application errors with error message keys such as _ERR_USER_AUTHORITY. The first step in problem determination is to enable tracing for the access control component.
The WebSphere Commerce portlets are not shown, and a Portlet is not available message is produced and errors are logged in the WP_installdir/log directory.
The configuration wizard fails and you see errors in the log file (wcportalconfig_timestamp.log) related to the updatedbforldap.sql script. For example: RunSQLFile: [sql] Executing file: <WC>/temp/updatedbforldap.sql [sql] Failed to execute: ...
The WebSphere Commerce Portal configuration tool fails and errors similar to the following are logged in the wcportalconfig_timestamp.log file.
On running the WebSphere Portal configuration tool on the WebSphere Commerce machine, you encounter an error message.
When running the startServer script to start your WebSphere Portal server, you encounter a ClassNotFoundException in your SystemOut.log file.
The WebSphere Portal Server Administration Console fails to open after configuring WebSphere Portal using the configuration wizard.
The WebSphere Portal Server Administration Console fails to open after enabling Domino LDAP security with WebSphere Portal 6.1.
The WebSphere Portal Server Administration Console fails to login after creating a portal cluster. The following error is shown: EJPSD0019E.
When a link for image content from IBM Web Content Manager is added to a Management Center object, the link might not display as valid. This error occurs only when the image link is added as an asset within the properties view Display section for a Management Center object.
WebSphere Commerce uses the JSTL (Java Server Tag Library) to create new JSP pages. This enables a Web developer to create a Java page without having to worry about the underlying code, while a Java developer can write the code simultaneously, or at a later period. Unfortunately, dynamic caching cannot execute the JSTL <c:import> tag on its own.
If you encounter problems when you are managing or displaying catalogs, refer to the troubleshooting information to help determine the problem and find possible solutions.
If you encounter problems working with contracts, review the following troubleshooting topics.
Problems encountered when sending e-mail for error notification.
If you encounter problems while using workspaces, refer to the troubleshooting information to help determine the problem and find possible solutions.
If you encounter problems while using the Management Center, refer to the troubleshooting information to help determine the problem and find possible solutions.
If you encounter problems when using the starter stores, refer to the troubleshooting information to help determine the problem and find possible solutions.
If you encounter problems while using the tax codes or calculation codes, refer to the troubleshooting information to help determine the problem and find possible solutions.
If you encounter problems while using WebSphere Commerce utilities, refer to the following troubleshooting information to help determine the problem and find possible solutions.
If you encounter problems while using WebSphere Commerce search, refer to the troubleshooting information to help determine the problem and find possible solutions.
If you encounter problems using search engine optimization (SEO), review the following issues:
If you encounter problems with WebSphere Commerce REST services, refer to the troubleshooting information to help determine the problem and find possible solutions.
Issues you may encounter while using the stagingprop utility.
In the event you are locked out from the Administration Console, you need to update the database directly to unlock your account.