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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
Installation issues
Both installing and uninstalling WebSphere Commerce encompass a wide range of steps. If you encounter problems, refer to the following resources for assistance.
WebSphere Commerce server installation issues
If you encounter problems during the installation of the WebSphere Commerce server, review the following issues.
Problems are encountered when uninstalling using a Hummingbird Exceed client
A blank screen is shown when uninstalling WebSphere Commerce.

Troubleshooting: Problems are encountered when uninstalling using a Hummingbird Exceed client

A blank screen is shown when uninstalling WebSphere Commerce.

Problem

When you are performing the WebSphere Commerce uninstall through a Hummingbird Exceed version 8.0, the final panel of the WebSphere Commerce uninstallation wizard appears to be blank.

Solution

Although no text is shown on the panel, the Finish button is enabled. Click Finish and the wizard will close. WebSphere Commerce product will be uninstalled.