Welcome
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BigFix Digital Employee Experience (DEX)
Using DEX
Welcome to the BigFix DEX documentation, where you can find information about how to install and configure BigFix DEX (Digital Employee Experience). DEX is a endpoint experience management application that provides simplified view of your IT environment and make well-informed decisions to increase the productivity of employees.
Sentiment score
The Sentiment Score is computed by engaging employees through surveys to capture their perceptions of their digital experience. It translates qualitative feedback into a numerical value.
Survey management
Survey management in BigFix DEX provides IT administrators to create surveys designed to engage employees, capturing perceptions of their digital environment as a core objective of the initiative. Star Rating surveys are specifically integrated into the sentiment scoring model, other survey formats may be utilized to collect qualitative data for a better understanding of user sentiment.

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- BigFix Digital Employee Experience (DEX)
  - Using DEX
    Welcome to the BigFix DEX documentation, where you can find information about how to install and configure BigFix DEX (Digital Employee Experience). DEX is a endpoint experience management application that provides simplified view of your IT environment and make well-informed decisions to increase the productivity of employees.
    - What's new in this release
      Learn what's new in BigFix DEX.
    - Integrated User Interface
      Starting from version 2.0, the DEX features are fully integrated in the BigFix UI. For more information about the new BigFix UI, including the integrated reporting features, refer Knowing BigFix UI documentation.
    - DEX Device Performance Metrics
      The BigFix DEX solution leverages DEX metrics to monitor device health, detect anomalies, and assess their impact on endpoint user experience.
    - DEX Application Performance Metrics
      The BigFix DEX solution leverages DEX metrics to monitor application health, detect anomalies, and assess their impact on endpoint user experience.
    - DEX Dashboard
      The DEX dashboard is the primary analytics interface for tracking, analysing, and optimizing your organization's overall DEX score. To access the DEX dashboard, you must have access to the BigFix UI. For more information on BigFix UI and the navigation, refer to Knowing BigFix UI.
    - Overall DEX score and DEX experience
      The DEX Score serves as the foundational metric for measuring the end-user digital experience across enterprise devices, systems, and the systems they interact with. By capturing and showing the real-time actionable insight, DEX enables IT organizations to get better digital experience management and take necessary actions.
    - Device score
      The Device Score is a key metric that quantifies hardware health and operating system stability across all managed endpoints.
    - Application score
      An Application Score is the key performance indicator that quantifies the stability, performance, and usability of the software applications your employees rely on every day.
    - Sentiment score
      The Sentiment Score is computed by engaging employees through surveys to capture their perceptions of their digital experience. It translates qualitative feedback into a numerical value.
      - Survey management
        Survey management in BigFix DEX provides IT administrators to create surveys designed to engage employees, capturing perceptions of their digital environment as a core objective of the initiative. Star Rating surveys are specifically integrated into the sentiment scoring model, other survey formats may be utilized to collect qualitative data for a better understanding of user sentiment.
    - Data aggregation by endpoints
      This section explains the categorisation of score data that is visible on the dashboard and upon further drilling down of the respective score pages.
    - DEX Anomalies and events
      DEX anomaly refers to the unexpected or unusual behavior or performance issues happening on the user endpoints that deviate from normal patterns. These anomalies are typically identified using metrics and behavioral baselines collected by the BigFix Scanner (like response times, resource usage, disk performance, app crashes, etc.) and computed by the Scanner DEX plugin.
    - DEX score Remediation
      To remediate issues related with scores, DEX provides methods of remediations. Using the remediation methods, you can bridge the gap between performance anomalies and targets by allowing you to fix them.
    - Known issues and limitations
      These are the known issues and limitations in BigFix DEX.
  - Administrating DEX
  - Knowing BigFix UI
    BigFix UI is a unified interface that consolidates multiple BigFix capabilities into one modern application. It provides IT operations and security teams with a centralized workspace to manage endpoints, remediate vulnerabilities, and generate reports.
  - Integrations available with DEX
    The Service Now, Remote Control and Historical data integration are available using the APIs. For information on the respective areas, refer to their documentations.
  - Troubleshooting DEX Application Issues
    This section provides sinformation about the types of issues and te ways to solve it.
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Survey management

Survey management in BigFix DEX provides IT administrators to create surveys designed to engage employees, capturing perceptions of their digital environment as a core objective of the initiative. Star Rating surveys are specifically integrated into the sentiment scoring model, other survey formats may be utilized to collect qualitative data for a better understanding of user sentiment.

The DEX Admin accesses the Survey interface to initiate the creation of a new survey.

During this process, the administrator specifies the survey name and description, while also defining the relevant start and end dates. The admin then selects the survey type, choosing among multiple choice, single choice, or star rating; the star rating is a scorable survey type and it is integrated with the sentiment scoring model.

The survey creation process allows administrators to save their progress as a draft at any point. Once all required fields are completed, the administrator can save the survey. At this stage, the survey is updated from “Draft” to “Ready to deploy”.

The DEX Admin can select and modify an existing survey only if it is in the Draft state.

Surveys become active when the specified start date is reached. The DEX Admin can deploy the survey on endpoints, refine the endpoint selection, and provide a deployment name.

After the deployment is launched, you can track its status through the deployment application. Alternatively, you can view this information by clicking on the survey name from the list and navigating to the deployments tab on the survey details page.

Managed devices are capable of submitting survey responses if BigFix Self Service Application is present and the dedicated Survey tab has been activated. For comprehensive guidance on deploying SSA and SSA hot fix, please consult the BigFix Self-Service Application.

The Survey Details page provides monitoring for the response trend and answers for single and multiple-choice surveys.

For the star rating type, the page also includes the survey score, which is the average of the responses received and contributes to the sentiment score calculation.