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BigFix Digital Employee Experience (DEX)
Using DEX
Welcome to the BigFix DEX documentation, where you can find information about how to install and configure BigFix DEX (Digital Employee Experience). DEX is a endpoint experience management application that provides simplified view of your IT environment and make well-informed decisions to increase the productivity of employees.
Sentiment score
The Sentiment Score is computed by engaging employees through surveys to capture their perceptions of their digital experience. It translates qualitative feedback into a numerical value.

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  - Using DEX
    Welcome to the BigFix DEX documentation, where you can find information about how to install and configure BigFix DEX (Digital Employee Experience). DEX is a endpoint experience management application that provides simplified view of your IT environment and make well-informed decisions to increase the productivity of employees.
    - What's new in this release
      Learn what's new in BigFix DEX.
    - Integrated User Interface
      Starting from version 2.0, the DEX features are fully integrated in the BigFix UI. For more information about the new BigFix UI, including the integrated reporting features, refer Knowing BigFix UI documentation.
    - DEX Device Performance Metrics
      The BigFix DEX solution leverages DEX metrics to monitor device health, detect anomalies, and assess their impact on endpoint user experience.
    - DEX Application Performance Metrics
      The BigFix DEX solution leverages DEX metrics to monitor application health, detect anomalies, and assess their impact on endpoint user experience.
    - DEX Dashboard
      The DEX dashboard is the primary analytics interface for tracking, analysing, and optimizing your organization's overall DEX score. To access the DEX dashboard, you must have access to the BigFix UI. For more information on BigFix UI and the navigation, refer to Knowing BigFix UI.
    - Overall DEX score and DEX experience
      The DEX Score serves as the foundational metric for measuring the end-user digital experience across enterprise devices, systems, and the systems they interact with. By capturing and showing the real-time actionable insight, DEX enables IT organizations to get better digital experience management and take necessary actions.
    - Device score
      The Device Score is a key metric that quantifies hardware health and operating system stability across all managed endpoints.
    - Application score
      An Application Score is the key performance indicator that quantifies the stability, performance, and usability of the software applications your employees rely on every day.
    - Sentiment score
      The Sentiment Score is computed by engaging employees through surveys to capture their perceptions of their digital experience. It translates qualitative feedback into a numerical value.
      - Survey management
        Survey management in BigFix DEX provides IT administrators to create surveys designed to engage employees, capturing perceptions of their digital environment as a core objective of the initiative. Star Rating surveys are specifically integrated into the sentiment scoring model, other survey formats may be utilized to collect qualitative data for a better understanding of user sentiment.
    - Data aggregation by endpoints
      This section explains the categorisation of score data that is visible on the dashboard and upon further drilling down of the respective score pages.
    - DEX Anomalies and events
      DEX anomaly refers to the unexpected or unusual behavior or performance issues happening on the user endpoints that deviate from normal patterns. These anomalies are typically identified using metrics and behavioral baselines collected by the BigFix Scanner (like response times, resource usage, disk performance, app crashes, etc.) and computed by the Scanner DEX plugin.
    - DEX score Remediation
      To remediate issues related with scores, DEX provides methods of remediations. Using the remediation methods, you can bridge the gap between performance anomalies and targets by allowing you to fix them.
    - Known issues and limitations
      These are the known issues and limitations in BigFix DEX.
  - Administrating DEX
  - Knowing BigFix UI
    BigFix UI is a unified interface that consolidates multiple BigFix capabilities into one modern application. It provides IT operations and security teams with a centralized workspace to manage endpoints, remediate vulnerabilities, and generate reports.
  - Integrations available with DEX
    The Service Now, Remote Control and Historical data integration are available using the APIs. For information on the respective areas, refer to their documentations.
  - Troubleshooting DEX Application Issues
    This section provides sinformation about the types of issues and te ways to solve it.
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Sentiment score

The Sentiment Score is computed by engaging employees through surveys to capture their perceptions of their digital experience. It translates qualitative feedback into a numerical value.

Scoring Mechanics and Calculation Rules

Scorable Surveys Only: only scorable DEX Surveys are taken into account in this release are the Star type Surveys
30-Day Rolling Window: evaluates only survey results received within the last 30 days; older data is excluded
Single Device Score: the simple average of all scorable survey results received for that device within the 30-day window.
Note: If a device has no scorable surveys in this window, its score is N/A
Group of devices Score: the simple average of the individual sentiment scores of all qualified devices within the group. To qualify for the group average, a device must meet two strict conditions:
- It must have reported data to DEX within the last 24 hours
- Its individual Sentiment Score shall be valid (cannot be N/A).

Note: The Surveys score is calculated considering all available responses of scorable surveys, while Sentiment score is limited to those of the last 30 days.

Sentiment Score Over Time

This historical view shows the sentiment trends across the environment over adjustable 7-day or 30-day horizons.

Sentiment insights

Lists devices with worst sentiment scores:

Devices with Worst Sentiment Scores: Shows a list of endpoints experiencing the highest issue, sorted by their sentiment scores in ascending order.
Total Scorable Surveys (5 Worst Surveys): Shows a list of five lowest-performing surveys sorted by score in ascending order.

Note: To understand the navigation, refer to Data aggregation by endpoints.