Device score

The Device Score is a key metric that quantifies hardware health and operating system stability across all managed endpoints.

The Device score is graphically represented as a gauge with a value between 0 and 100 calculated in the last 24 hours, where higher is equal to the better. The gauge represents the user experience and device health with three colors: red, orange and green where the Device Score is calculated based on the following parameters:
  • Device Performance: Evaluates real-time processing and speed constraints.
  • Device Reliability: Tracks operating system stability and critical system faults.
  • Hardware Adequacy: Measures the capacity constraints of physical system resources.

Underlying leaf scores:

The Device score is computed as a combination of the scores from all the leaf device-related scores. The current list of Device leaf scores is listed here and is calculated based on the performance metrics listed above, measured from all the managed endpoints:

  • CPU score
  • Memory score
  • Wi-Fi score
  • GPU score
  • Disk score
  • Partition score
  • Boot score
  • Logon score
  • Reliability score
Note: The Disk score and the Partition score are also aggregated to provide a comprehensive Direct Attached Storage (DAS) score.

The DEX Score and all the Device scores are computed, stored, and made available for the DEX users to analyze, and they are available for each individual managed endpoint. Similarly, the scores are computed, stored, and displayed for the whole set of managed devices as an aggregated view of the scores of all the managed devices. These scores are dynamically calculated using data aggregated from the measured metrics over the last 24 hours. BigFix DEX also calculates the overall historical score for the last 7 days and last 30 days to allow the DEX users to analyze and investigate the DEX score trend over time.

Note: To understand the navigation, refer to Data aggregation by endpoints.

Group view leaf scores based on anomalies

The Group page includes specific widgets to classify the object devices that depend on the leaf score and an ordered list of worst score devices. The Group Leaf score is calculated as the average of Endpoint Leaf score over reporting endpoints.

Group view leaf scores based on events

The Group page includes specific widgets to classify the leaf scores parameters that depend on the leaf score and an ordered list of worst score devices. The Group Leaf score is calculated as the average of Endpoint Leaf score over reporting endpoints.