Welcome
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BigFix Digital Employee Experience (DEX)
Using DEX
Welcome to the BigFix DEX documentation, where you can find information about how to install and configure BigFix DEX (Digital Employee Experience). DEX is a endpoint experience management application that provides simplified view of your IT environment and make well-informed decisions to increase the productivity of employees.
Known issues and limitations
These are the known issues and limitations in BigFix DEX.

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- BigFix Digital Employee Experience (DEX)
  - Using DEX
    Welcome to the BigFix DEX documentation, where you can find information about how to install and configure BigFix DEX (Digital Employee Experience). DEX is a endpoint experience management application that provides simplified view of your IT environment and make well-informed decisions to increase the productivity of employees.
    - What's new in this release
      Learn what's new in BigFix DEX.
    - Integrated User Interface
      Starting from version 2.0, the DEX features are fully integrated in the BigFix UI. For more information about the new BigFix UI, including the integrated reporting features, refer BFUI documentation.
    - DEX Timezone Handling
      This topic explains how DEX standardizes local device time zones when calculating metrics, historical trends, and event timestamps across global endpoints.
    - DEX Global Settings
      BigFix DEX version 2.2 provides a global settings feature that supports shows global parameters applicable to the whole DEX system and universally valid for all endpoints. This feature ensures uniform metric baselines and SLA leaves across Windows and macOS environments. For more information, refer to BigFix_DEX/DEX/configuring_DEX_global_profile_settings.html.
    - DEX Device Performance Metrics
      The BigFix DEX solution leverages DEX metrics to monitor device health, detect anomalies, and assess their impact on endpoint user experience.
    - DEX Application Performance Metrics
      The BigFix DEX solution leverages DEX metrics to monitor application health, detect anomalies, and assess their impact on endpoint user experience.
    - DEX Dashboard
      The DEX dashboard is the primary analytics interface for tracking, analysing, and optimizing your organization's overall DEX score. To access the DEX dashboard, you must have access to the BigFix UI. For more information on BigFix UI and the navigation, refer to Knowing BigFix UI.
    - Overall DEX score and DEX experience
      The DEX Score serves as the foundational metric for measuring the end-user digital experience across enterprise devices, systems, and the systems they interact with. By capturing and showing the real-time actionable insight, DEX enables IT organizations to get better digital experience management and take necessary actions.
    - Device score
      The Device Score is a key metric that quantifies hardware health and operating system stability across all managed endpoints.
    - Application score
      An Application Score is the key performance indicator that quantifies the stability, performance, and usability of the software applications your employees rely on every day.
    - Sentiment score
      The Sentiment Score is computed by engaging employees through surveys to capture their perceptions of their digital experience. It translates qualitative feedback into a numerical value.
    - Data aggregation by endpoints
      This section explains the categorisation of score data that is visible on the dashboard and upon further drilling down of the respective score pages.
    - DEX Anomalies and events
      DEX anomaly refers to the unexpected or unusual behavior or performance issues happening on the user endpoints that deviate from normal patterns. These anomalies are typically identified using metrics and behavioral baselines collected by the BigFix Scanner (like response times, resource usage, disk performance, app crashes, etc.) and computed by the Scanner DEX plugin.
    - DEX Score Remediation
      To remediate issues related with scores, DEX provides methods of remediations. Using the remediation methods, you can bridge the gap between performance anomalies and targets by allowing you to fix them.
    - Known issues and limitations
      These are the known issues and limitations in BigFix DEX.
  - Administrating DEX
  - Integrations available with DEX
    The Service Now, Remote Control and Historical data integration are available using the APIs. For information on the respective areas, refer to their documentations.
  - Troubleshooting DEX Application Issues
    This section provides information about the types of issues and the ways to solve it.
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Known issues and limitations

These are the known issues and limitations in BigFix DEX.

The client setting _BESClient_Resource_AccelerateForPendingMessage must be set to '0' on every DEX client.
The BigFix Scanner DEX Plugin being uninstalled and then reinstalled can cause the score to go below '0'.
In the presence of persistent anomalies that continuously produce a score of 0 (for example, a partition free space constantly below the critical threshold), the reported anomaly count may differ depending on the aggregation window.
Specifically:
When the aggregation window is ≥ 1 day (i.e., total time range ≥ 7 days), the anomaly count reported for the last 24 hours can differ from the anomaly count reported when the aggregation window is < 1 day (i.e., total time range < 7 days) for the same last 24-hour timeframe. This leads to inconsistent anomaly counts for the same period based solely on the selected aggregation window.
Some inventory parameters might be shown as '0' on macOS.
On macOS endpoints, Event collection in macOS is heavily dependent on the Unified Logging System of the OS and its related performances. Due to this, at startup on slower platforms some events might be not reported due to the time taken to report or the additional action taken by the user to restart before our agent was able to collect the event.
Out-of-the-box reports are owned by the first user who logs into the BigFix UI, and who can then reconfigure them and change their visibility. This limitation will be removed in the next release, making them read-only.