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BigFix Digital Employee Experience (DEX)
Using DEX
Welcome to the BigFix DEX documentation, where you can find information about how to install and configure BigFix DEX (Digital Employee Experience). DEX is a endpoint experience management application that provides simplified view of your IT environment and make well-informed decisions to increase the productivity of employees.
DEX Timezone Handling
This topic explains how DEX standardizes local device time zones when calculating metrics, historical trends, and event timestamps across global endpoints.

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  - Using DEX
    Welcome to the BigFix DEX documentation, where you can find information about how to install and configure BigFix DEX (Digital Employee Experience). DEX is a endpoint experience management application that provides simplified view of your IT environment and make well-informed decisions to increase the productivity of employees.
    - What's new in this release
      Learn what's new in BigFix DEX.
    - Integrated User Interface
      Starting from version 2.0, the DEX features are fully integrated in the BigFix UI. For more information about the new BigFix UI, including the integrated reporting features, refer BFUI documentation.
    - DEX Timezone Handling
      This topic explains how DEX standardizes local device time zones when calculating metrics, historical trends, and event timestamps across global endpoints.
    - DEX Global Settings
      BigFix DEX version 2.2 provides a global settings feature that supports shows global parameters applicable to the whole DEX system and universally valid for all endpoints. This feature ensures uniform metric baselines and SLA leaves across Windows and macOS environments. For more information, refer to BigFix_DEX/DEX/configuring_DEX_global_profile_settings.html.
    - DEX Device Performance Metrics
      The BigFix DEX solution leverages DEX metrics to monitor device health, detect anomalies, and assess their impact on endpoint user experience.
    - DEX Application Performance Metrics
      The BigFix DEX solution leverages DEX metrics to monitor application health, detect anomalies, and assess their impact on endpoint user experience.
    - DEX Dashboard
      The DEX dashboard is the primary analytics interface for tracking, analysing, and optimizing your organization's overall DEX score. To access the DEX dashboard, you must have access to the BigFix UI. For more information on BigFix UI and the navigation, refer to Knowing BigFix UI.
    - Overall DEX score and DEX experience
      The DEX Score serves as the foundational metric for measuring the end-user digital experience across enterprise devices, systems, and the systems they interact with. By capturing and showing the real-time actionable insight, DEX enables IT organizations to get better digital experience management and take necessary actions.
    - Device score
      The Device Score is a key metric that quantifies hardware health and operating system stability across all managed endpoints.
    - Application score
      An Application Score is the key performance indicator that quantifies the stability, performance, and usability of the software applications your employees rely on every day.
    - Sentiment score
      The Sentiment Score is computed by engaging employees through surveys to capture their perceptions of their digital experience. It translates qualitative feedback into a numerical value.
    - Data aggregation by endpoints
      This section explains the categorisation of score data that is visible on the dashboard and upon further drilling down of the respective score pages.
    - DEX Anomalies and events
      DEX anomaly refers to the unexpected or unusual behavior or performance issues happening on the user endpoints that deviate from normal patterns. These anomalies are typically identified using metrics and behavioral baselines collected by the BigFix Scanner (like response times, resource usage, disk performance, app crashes, etc.) and computed by the Scanner DEX plugin.
    - DEX Score Remediation
      To remediate issues related with scores, DEX provides methods of remediations. Using the remediation methods, you can bridge the gap between performance anomalies and targets by allowing you to fix them.
    - Known issues and limitations
      These are the known issues and limitations in BigFix DEX.
  - Administrating DEX
  - Integrations available with DEX
    The Service Now, Remote Control and Historical data integration are available using the APIs. For information on the respective areas, refer to their documentations.
  - Troubleshooting DEX Application Issues
    This section provides information about the types of issues and the ways to solve it.
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DEX Timezone Handling

This topic explains how DEX standardizes local device time zones when calculating metrics, historical trends, and event timestamps across global endpoints.

To ensure consistent global reporting, DEX relies on standardized IANA timezone identifiers (for example, Europe/Rome) reported by each endpoint. Internally, system data is stored in two formats:

historical daily data is recorded purely as calendar dates (YYYY-MM-DD) collected at local endpoint midnights
real-time anomalies, events, and granular metrics are stored strictly in Universal Coordinated Time (UTC). At the presentation layer, all data is rendered relative to the target device’s local timezone (“Client” time): the front end dynamically converts stored UTC timestamps into the endpoint’s local timezone when displaying high-resolution graphs of a single device.

An example of memory metrics for a device located in Asia/Calcutta IANA Timezone.

Note: The reported IANA timezone identifier for example, Europe/Rome denotes a standard time zone region rather than the device's exact physical location. IANA naming conventions use a primary representative city to apply uniform offset and Daylight Saving Time (DST) rules across an entire region. Devices operating within the same time zone follow identical local time conversions, regardless of the specific representative city name assigned.