Service Hierarchy

The steps explain how to view service hierarchy for actionable data.

  1. Click on an actionable on Data View-Actionable screen, then go to pop up open for the actionable.
  2. Click on the Service Hierarchy header present in the actionable popup.
  3. Service Hierarchy would be visualizing the relationship between the various services and their downstream / upstream impact due to any issue for a specific entity.
  4. Impacted services can be highlighted as per custom logic (based on color-coding).
    Figure 1. Service Hierarchy