Gupshup

This page explains how to configure Gupshup as an SSP (SMS service provider).

Gupshup is a top conversational messaging platform recognized for its powerful communication capabilities for businesses. It offers a reliable SMS API that enables fast, latency-free sending and receiving of messages, with direct carrier connections in over 225 countries. The API is designed to handle high volumes smoothly, ensuring timely delivery of critical alerts, rich text, and media without delays.

Configure Gupshup Messenger with HCL CDP

To configure Gupshup, follow the steps below:

  1. In the Add Client page, on the CONFIGURATION tab, in the Client field, select Gupshup from the list of SSPs.
  2. Configure the following details:
    • Name: Enter connection name. This connection name is internal to HCL CDP which will not be sent to SMS API.
    • User ID: Enter the user ID which is provided by the Gupshup team.
    • Password: Enter the password provided by the Gupshup team. Contact Gupshup and get your User ID and Password.
    • Webhook URL: Copy the webhook URL and paste it into the Gupshup dashboard.
      Note: To receive delivery reports for your SMS campaigns, make sure to configure the Webhook URL. Without this, delivery reports will not be available.
    • API URL: Enter the API URL in this field.
  3. Click Save details, and you're all set to go!