What's new in this release

Learn what's new in BigFix DEX.

Updates in version 2.1.0

In this version, the following updates are highlighted:

DEX v2.1.0 is the enhanced version of BigFix DEX, where the architecture and the data collection mechanism have been redesigned to ensure real-time feedback, efficient reporting, and higher scalability.

Instead of continuous data polling from each endpoint, the data flow relies on gathering anomalies and specific events to promptly identify and fix issues. This allows to claim three major enhancements: it allows to dramatically reduce the overall network traffic across the entire infrastructure and to limit the upload and processing to only the important information when they are required; it allows the BigFix Root Server to efficiently manage the DEX workload at scale without performance degradation; and above all, it allows to give the DEX operators immediate visibility of DEX reported issues with near real-time DEX Experience updates instead of waiting the next day.

Following are the additions from the previous version:

  • The DEX V2 supports data collection and aggregation not only in daily aggregation for Historical reporting but also in realtime where Last 24 hour live data and live metrics collection is possible.
  • The Data collection translates to a realtime score calculation to give the operator the view of Organization wide DEX experience and then dig in to Individual endpoint level to understand and fix the issues using Remediation.
  • DEX significantly reduces the upload payload size to minimize network traffic and improve performance client side.
  • Additionally the UI is now fully integrated with the re-designed BigFix UI and provides a seamless user experience to users across BigFix.
  • The DEX product comes tigthly integrated with out-of-the-box (OOTB) reporting to give user the flexibility to either generate custom reports or use the OOTB available reports.
  • DEX also comes integrated with Service Now and Remote control for enhanced problem detection and allow Help Desk operators troubleshoot the incidents.
  • DEX Score is now always computed based on the underlying Device Score, Application Score and Sentiment Score.
  • Sentiment score is a major functional content introduced by DEX v2.1 and is based on the outcome of the scorable Surveys used to gather qualitative experience feedback from the end-users
  • DEX comes fully enabled with BigFix level security posture.