Searching Orders
Use Customer Service Hub to search for any order for selected stores. You can login as a CSR or Site Admin to search any order for selected stores..
Procedure
- Open Customer Service Hub.
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Select a store for which you want to search for an order.
Note: Only after selecting a store, Account management column will be enabled and you will be able to search for any order.
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To find the list of required orders, click on Order Search and
provide any one of the information mentioned below:
- Order Number
- Customer Login ID or
- Provide the Start date and End date selected while placing an order.
- It will list down order search results related to your search on the Order Search Results page.
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You can also enable the Advanced search button, to search an
order by different categories.
- You can search user by providing Order Number, Customer Login ID, or Start, and End date.
- You can Search by Recipient details. Provide First Name, Last Name, Email address or Phone number to search any order.
- You can Search by Shipping Address Details. Provide Street Address, Zip/Postal code, State/Province, or Country.
- Click Search and it displays a list of orders on search table that match the search criteria.
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Search table shows Order Number, Order
Date, Shipping Address,
Recipient, Login ID, and
Status.
Note: You can sort the orders on search table in ascending and descending orders. Follow Sorting Orders for more information.
- If your search returns with no result, you can Edit Search to find an order.