HCL Commerce Version 9.1.11.0 or later

Using the Buy Online Pickup In Store (BOPIS) feature

The BOPIS feature allows shoppers to pick up the products purchased online from a physical store of their choice, without any pickup charges.

Procedure

  1. The shopper selects the product they want to buy from the React-based store and adds it to the checkout cart.
  2. They click the Checkout button. For guest shopper, the system redirects them to the Sign In & Checkout page.
  3. Note: Registered users who are already signed in skip this step.
    The shopper signs in to the registered account. Alternatively, they can click the Checkout as a guest button to continue as a guest user, without signing in to a registered account.
  4. They select the I'll pick it up option.
  5. They use the store locator feature to locate the physical store from which they want to pick up the product. For more information, see Locating a nearby store using the Store Locator feature.
  6. They click the Continue to Pickup Details button on the bottom of the store locator screen.
  7. The shopper then selects the I'll pick it up radio button, if they want to pick up the product personally from the store, and enters their personal details. Alternatively, they can select the Someone else will pick it up radio button, and enter the required details, if they want someone else to pick up the product on their behalf.
    Note:
    • The contact details provided by the shoppers are saved in the shipping information for every item in the cart, and are visible on the Review Order page that appears while the shopper is completing the checkout process.
  8. The shopper clicks the Continue to Payment button.
  9. They input the Payment Method and Billing Address details. The shopper can also use the Multiple Payment Methods feature for the payment. For more details, see Multiple Payment for React Stores.
  10. They click the Review Order button on the bottom-right side of the page and make sure all the details are entered correctly.
  11. They click the Place Order button.

Results

An order confirmation page is displayed, which means that the shopper's order has been placed successfully.