Completing a pending order
Use the Customer Service Hub to complete any pending order by logging in as a CSR or Site Admin.
Procedure
- Open Customer Service Hub.
-
Select a store for which you want to complete the pending order.
Note: Only after selecting a store, the Order management column will be enabled.
- Click on the Order Search and enter the search criteria.
- Click the Search option and a list of orders related to the search criteria is shown.
- Click the Order Number for the associated order under the Order Number column to complete the order. This displays the Order Details page.
-
Click the Lock Order option before proceeding further.
Note: Ensure you lock an order to avoid multiple shoppers completing the same order.
- Once the order is locked, click the Checkout as the shopper option.
- Continue with Shopping on behalf of a shopper to complete the order.