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User Guide
The information contained in this section applies to WebSphere Commerce Version 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in a newer section.WebSphere Commerce is a single, unified e-commerce platform that offers the ability to do business directly with consumers (B2C), directly with businesses (B2B), and indirectly through channel partners (indirect business models). WebSphere Commerce is designed to be a customizable, scalable, and high availability solution that is built to leverage open standards. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels.
Operating
IBM Management Center for WebSphere Commerce
The IBM Management Center for WebSphere Commerce, or Management Center, is a suite of tools to support store management, merchandising, and marketing tasks for business users (Sellers, Marketing Managers, Product Managers, Catalog Managers, and others).
Marketing tool
Use the Marketing tool in Management Center to create and manage marketing campaigns and other store content, excluding catalog content. You can use the extensive precision marketing features in the tool to deliver targeted marketing messages to customers.
Managing web and dialog activities
Web and dialog activities are used to deliver brand or promotional messages to customers through a variety of methods.
Activity building blocks: triggers, targets, and actions
When you build a marketing activity by using the Activity Builder, your building blocks are triggers, targets, and actions. These building blocks are represented as icons, or elements, in the palette. You select elements from the palette and place them in a precise order along a flow that represents the marketing activity.
Triggers in dialog activities
Triggers define the event that causes your dialog activity to start or continue. Use triggers to wait for a customer to do something, for an event to occur, or for time to elapse. To include a trigger in a dialog activity, drag the trigger from the palette into the activity flow in the Activity Builder.
Trigger: Wait
Use this trigger in dialog activities to specify a waiting period in the activity. When the waiting period ends, the activity continues and the customer proceeds to the next element in the activity flow. This trigger offers an effective way to automate follow-up marketing actions.

User Guide
The information contained in this section applies to WebSphere Commerce Version 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in a newer section.WebSphere Commerce is a single, unified e-commerce platform that offers the ability to do business directly with consumers (B2C), directly with businesses (B2B), and indirectly through channel partners (indirect business models). WebSphere Commerce is designed to be a customizable, scalable, and high availability solution that is built to leverage open standards. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels.
- Planning
  Creating a custom implementation of a WebSphere Commerce store requires a significant amount of planning. From gathering client needs, to deploying the live solution, much work is needed to successfully deploy a custom client store. Use the resources in here to help you plan every phase of store creation.
- Installing
  Review the following sections for information about installing the WebSphere Commerce product, associated maintenance, and WebSphere Commerce enhancements.
- Migrating
  Before you migrate to WebSphere Commerce Version 8.0, review this information to help plan and execute your migration.
- Deploying
  The topics in this section describe how to publish stores to either a test or production environment, and how to deploy customized code.
- Operating
  - IBM Management Center for WebSphere Commerce
    The IBM Management Center for WebSphere Commerce, or Management Center, is a suite of tools to support store management, merchandising, and marketing tasks for business users (Sellers, Marketing Managers, Product Managers, Catalog Managers, and others).
    - Planning to use Management Center
      If you are using WebSphere Commerce Accelerator, consider using Management Center to manage your store.
    - management-center/refs/rtfgetstart.htm
    - Management Center keyboard shortcuts
      Use the Management Center keyboard shortcuts to access user interface functions or complete tasks, using a single key or combination of keys.
    - Working in extended site stores in Management Center
      If your company operates an extended site, you can perform certain tasks directly from your extended site store within Management Center.
    - Manage content externally for use in Management Center
      If content management capabilities other than the functionality that is provided by default with WebSphere Commerce is required, WebSphere Commerce can be integrated with IBM Web Content Manager. If WebSphere Commerce is integrated with IBM Web Content Manager, you can use content from IBM Web Content Manager content libraries with Management Center objects.
    - Manage marketing externally with IBM Marketing Center
      If your site is integrated with IBM Marketing Center, Management Center users can open IBM Marketing Center from Management Center to upload promotion codes and to create and manage marketing campaigns.
    - Management Center user interface
      The Management Center user interface provides a usable, intuitive, and efficient way to complete your business tasks.
    - Using the Management Center
      The starting point for all Management Center tasks is to open the tooling. Afterward, you can use several methods to complete a task: by selecting menu options, by clicking toolbar buttons, by right-clicking and selecting menus, or by keyboard shortcuts.
    - Catalogs tool
      Use the Catalogs tool in Management Center to manage catalogs, categories, catalog entries, merchandising associations, product attributes, and attachments in your store. The Catalogs tool lets business users create, and manage online catalogs. Catalogs provide a way of organizing the products that you want to sell. You define catalog data in groups of categories and products. Catalog data contains descriptions and pricing information for products and services.
    - Marketing tool
      Use the Marketing tool in Management Center to create and manage marketing campaigns and other store content, excluding catalog content. You can use the extensive precision marketing features in the tool to deliver targeted marketing messages to customers.
      - Managing web and dialog activities
        Web and dialog activities are used to deliver brand or promotional messages to customers through a variety of methods.
        Web activities
        Create web activities to schedule and control the information that displays in e-Marketing Spots or Commerce Composer widgets on your store pages. When a customer views a store page, the web activity determines what to show the customer. You can target specific sets of customers with personalized and relevant content.
        Dialog activities
        Create dialog activities when you want to automate marketing actions based on the specific behavior of your customers. Think of a dialog activity as an interactive dialog with a customer: you wait for the customer to do something, and then you respond with an email or a coupon, or some other planned marketing action. This dialog can be ongoing as the customer's behavior on your site changes over time.
        Creating a web activity that displays catalog entries
        You can create a web activity that displays one or more catalog entries (products, SKUs, bundles, or kits) in an e-Marketing Spot on a store page. For example, you can display featured products, cross-sells, up-sells, best-selling or top-browsed products, or a list of a customer's recently viewed products.
        Creating a web activity that displays categories
        You can create a web activity that displays one or more categories in an e-Marketing Spot on a store page. For example, you can display featured categories or a list of a customer's recently viewed categories.
        Creating a web activity that displays content
        You can create a web activity that displays images, text, or static HTML in an e-Marketing Spot on a store page. For example, you can display an ad for a store promotion, or some information about an upcoming store event.
        Creating a web activity that displays IBM Product Recommendations
        If your company subscribes to IBM Product Recommendations, formerly known as Coremetrics Intelligent Offer, you can create a web activity that displays the product recommendations that are generated by IBM Product Recommendations.
        Creating a dialog activity
        Create dialog activities to market to customers when they do something specific or when an event occurs. First, you define a trigger for the dialog activity, for example, when a customer registers or places an order. You then define the action to take, for example, sending an email to the customer or adding the customer to a customer segment. You can also define targets in dialog activities to limit the marketing actions to specific customers.
        Activity building blocks: triggers, targets, and actions
        When you build a marketing activity by using the Activity Builder, your building blocks are triggers, targets, and actions. These building blocks are represented as icons, or elements, in the palette. You select elements from the palette and place them in a precise order along a flow that represents the marketing activity.
        Triggers in dialog activities
        Triggers define the event that causes your dialog activity to start or continue. Use triggers to wait for a customer to do something, for an event to occur, or for time to elapse. To include a trigger in a dialog activity, drag the trigger from the palette into the activity flow in the Activity Builder.
        Trigger: Wait
        Use this trigger in dialog activities to specify a waiting period in the activity. When the waiting period ends, the activity continues and the customer proceeds to the next element in the activity flow. This trigger offers an effective way to automate follow-up marketing actions.
        Trigger: Customer Registers
        Use this trigger in a dialog activity to begin or continue the activity as soon as a customer successfully registers with a B2C store. Note that this trigger is only applicable to B2C stores.
        Trigger: Customer Places Order
        Use this trigger in a dialog activity to begin or continue the activity as soon as a customer submits an order with your store. Targeting these customers with marketing materials or promotional offers can encourage them to return to your store and continue shopping.
        Trigger: Customer Participates in Social Commerce
        Use this trigger in a dialog activity to begin or continue the activity as soon as a customer participates in social commerce on your site a specified number of times.
        Trigger: Customer Participates in Social Commerce
        Use this trigger in a dialog activity to begin or continue the activity as soon as a customer participates in social commerce activities on your site a specified number of times.
        Trigger: Customer Abandons Shopping Cart
        Use this trigger in a dialog activity to begin or continue the activity for customers who abandon their shopping cart for a specified number of days.
        Trigger: Customer Is In Segment
        Use this trigger in a dialog activity to begin or continue the activity for each customer who belongs to one or more customer segments that you specify.
        Trigger: Customer Celebrates Birthday
        Use this trigger in a dialog activity to begin or continue the activity when a customer's birthday is coming up or has arrived.
        Trigger: Wait for Event
        This trigger is a make your own trigger. You can trigger a dialog activity when a specific event occurs that the existing triggers in the Marketing tool do not support. For example, you might want to trigger a dialog activity when a customer clicks a custom link on a store page or adds an item to a wish list. The existing triggers do not support these events, so you can set up the Wait for Event trigger to detect these events or others. Store developers must provide you with technical information to set up this trigger, and some customization might be required.
        Trigger: Customer Searches
        Use this trigger in a dialog activity to begin or continue the activity based on the searching behavior of your customers. For example, you can send an email message about a promotion to a customer who searches multiple times for a certain product.
        Trigger: Recurring Order Event
        Use this trigger in a dialog activity to begin or continue the activity as soon as a recurring order event occurs.
        Trigger: Subscription Event
        Use this trigger in a dialog activity to begin or continue the activity as soon as a subscription event occurs.
        Trigger: Customer Checks Out With Promotion
        Use this trigger in a dialog activity to begin or continue the activity when a customer checks out and a specific promotion is applied to the order. With this trigger, you can provide relevant incentives to customers who use store promotions. These incentives can build loyalty and encourage customers to make additional purchases.
        Trigger: Customer Checks In
        Use this trigger in a dialog activity to begin or continue the activity as soon as a shopper checks into a point of interest or a region by using their mobile device. With this trigger, you can provide relevant incentives to customers who use store promotions. These incentives can build loyalty and encourage customers to make additional purchases.
        Targets in marketing activities
        Use a target to personalize a web or dialog activity so that the activity applies only to certain customers. To include a target in an activity, drag the target from the palette into the activity flow in the Activity Builder. Place the target to the left of the action element that you want to target.
        Actions in marketing activities
        Actions define what to do, based on the previous sequence of triggers and, optionally, targets in the activity flow. To include an action in a marketing activity, drag the action from the palette into the work area of the Activity Builder.
        Using the branch element in web and dialog activities
        Add the branch element to a web or dialog activity if you want to split a single path in the activity into multiple paths. Each path can then contain different triggers, targets, and actions within the same activity. You can also add more paths, delete branch elements, and nest branch elements within existing branch elements.
        Activating or deactivating an activity
        Activities can exist in the store in two states; active or inactive. You must activate an activity to make it perform its function for your store. For example, you must activate a web activity to make it display content in e-Marketing Spots on your store pages. You can edit inactive activities only.
        Testing web and dialog activities
        Test web and dialog activities on a testing server to ensure they produce the right result before moving the activities to the production server.
        Browsing for activities using lists and calendars
        You can browse for activities in the Management Center using several methods.
        Changing a web activity
        You can update your Web activities to correct errors, raise or lower the priority relative to other activities, or to realign dates.
        Changing the priority of a Web activity
        You can change the priority of a Web activity relative to other Web activities. When multiple activities are scheduled for the same e-Marketing Spot, the Web activity with the higher priority is displayed first.
        Viewing the web activities scheduled for an e-Marketing Spot
        You can view all of the web activities currently scheduled to display in a selected e-Marketing Spot in a list or calendar view. Use these views to resolve conflicts when multiple activities are scheduled to an e-Marketing Spot concurrently.
        Changing a dialog activity
        Change your dialog activities to correct errors, change the priority relative to other activities, or to realign dates.
        Deleting activities
        Deleting your activities removes completed or inactive activities from the Management Center.
        Comparison of web activities and dialog activities
        You can use the Activity Builder in the Marketing tool to build both web activities and dialog activities. To decide which type of activity you need, consider the purpose of your activity.
        Activity Builder
        The Activity Builder presents a graphical interface where you can create web and dialog activities.
        Branches in marketing activities
        A branch element is an element you can add to a web or dialog activity to split a single path into two or more paths. When a customer experiencing the activity reaches the branch element, the customer proceeds down one or more of those paths based on criteria that you define. As a result, a single activity can have multiple outcomes, and you can target each outcome to a different set of customers.
        Differences between the branch element and the experiment element
        The palette in the Activity Builder contains two elements in the Branching section: the branch element and the experiment element. These two elements are similar in that you can add them to marketing activities to split a single path into multiple paths; however, these two elements have different uses and they offer different features.
        Best practices for web and dialog activities
        Review these best practices for creating web and dialog activities so that you can learn ways to manage activities more easily and reduce storefront performance impacts.
      - Managing email activities
        Email activities are managed by Marketing Managers to keep a site's targeted marketing efforts organized.
      - Managing marketing experiments
        Marketing experiments are managed by Marketing Managers. They are used to test the effectiveness of brand or promotional messages on the web.
      - Managing custom activity templates
        To save time, create custom activity templates to use as a starting point for creating web and dialog activities.
      - Managing activity statistics
        The Marketing tool gathers and displays various types of statistical data about your web, dialog, and email activities.
      - Managing marketing content
        Marketing content is managed by marketing managers. It is used to deliver marketing messages to customers, as part of campaign activities.
      - Managing customer segments
        Marketing Managers create customer segments to use as targets for marketing campaigns and promotions.
      - Managing e-Marketing Spots
        Marketing Managers create and manage e-Marketing Spots, to ensure that store pages are filled with relevant and compelling images and information.
      - Managing feeds for e-Marketing Spots
        For e-Marketing Spots, feeds provide a means to syndicate marketing information for display in feed readers.
      - Managing email templates
        Email templates, managed by Marketing Managers, are the basis of email activities delivered to customers.
      - Working with campaigns
        Campaigns are managed by Marketing Managers, in order to keep a store's marketing activities organized.
      - Managing search rules
        Search rules provide a means to deliver customized search results and ordering when customers search the storefront.
      - Managing search rule experiments
        Search rule experiments are managed by Marketing Managers. They are used to test the effectiveness of search rules.
      - Organizing marketing objects with folders
        You can use the Management Center Marketing tool to create and manage folders for organizing your marketing content, customer segments, activities, and e-Marketing Spots. By using marketing folders to group and organize your marketing objects you can simplify browsing for and managing your marketing objects.
      - Frequently asked questions (FAQ)
        Find answers to some frequently asked questions about using key features of the Marketing tool and completing tasks.
      - Troubleshooting
        If you encounter issues while you are using the Marketing tool, review troubleshooting information to solve common problems.
      - Task flow: Merchandising and marketing with search in the Aurora starter store
        In this task flow, you learn how to use WebSphere Commerce Search to effectively market and merchandise through your storefront catalog and other site content.
    - Promotions tool
      Use the Promotions tool in Management Center to create and manage promotions that support the marketing campaigns for your site.
    - Assets tool
      As a Product Manager, Marketing Manager, or Category Manager, you can use the Assets tool to upload and manage your store assets. The term assets refers to web content that you use on your storefront and in marketing campaigns, such as marketing image files, catalog image files, PDF documents, and multimedia files.
    - Catalog Filter and Pricing tool
      Use the Catalog Filter and Pricing tool in Management Center to create and manage catalog filters, price lists, and price rules. Sellers, Sales Managers, and Account Representatives can use the tool's flexible features to implement catalog filtering and pricing strategies that meet the site's business needs over time.
    - Installments tool
      Use the Installments tool in Management Center to create and manage installment rules that support the payment methods for your site.
    - Commerce Composer tool
      Create pages and build layouts for your store directly in Management Center without involving IT by using the Commerce Composer tool. Take advantage of the tool's page design and management functions to improve your productivity and give you more control over the customer experience.
    - Store Management tool
      As a Seller, Site Administrator, or Channel Manager, you can use the Store Management tool in Management Center to manage your stores. The Store Management tool in Management Center replaces all of the store management features in WebSphere Commerce Accelerator, except store creation and the ability to suspend and resume stores. Continue to use the Store Creation wizard in WebSphere Commerce Accelerator to create new stores; continue to use WebSphere Commerce Accelerator to suspend and resume stores.
    - Workspace Management tool
      You can use the Workspace Management tool in Management Center to manage and edit workspaces and its tasks and task groups that you are authorized to work with.
    - Previewing a store
      Preview your store to ensure that changes made in Management Center show up in your store as expected. You can use store preview in production, authoring, and staging environments.
    - Management Center frequently asked questions (FAQ)
      Find answers to some of the most frequently asked questions about the Management Center.
    - Management Center Troubleshooting
      If you encounter issues with the Management Center that are not related to any specific tool, review this troubleshooting topic to solve common problems.
  - WebSphere Commerce Accelerator
    Use the WebSphere Commerce Accelerator to maintain online stores.
- Integrating
  Topics in the Integrating category highlight the tasks that are commonly performed for using WebSphere Commerce in combination with other products.
- Administering
- Tutorials
  WebSphere Commerce provides many tutorials to help you customize and understand your WebSphere Commerce instance and stores.
- Samples
- Developing
  The topics in the Developing section describe tasks performed by an application developer.
- Compliance
  The following section describes how you can leverage WebSphere Commerce features and functionality to help your site be compliant with different privacy and security standards.
- Securing
  These topics describe the security features of WebSphere Commerce and how to configure these features.
- Performance
- Troubleshooting

Trigger: Wait

Use this trigger in dialog activities to specify a waiting period in the activity. When the waiting period ends, the activity continues and the customer proceeds to the next element in the activity flow. This trigger offers an effective way to automate follow-up marketing actions.

Example

When a customer registers with the store, wait for 7 days. Then, check the customer's purchase history to determine whether the customer placed an order since registration. If not, send the customer an email message that offers a coupon for 10% off an order that is placed in the next week. Issue the coupon to the customer. Example of Trigger: Wait

Example of Trigger: Wait

Prerequisites for using this trigger

Make sure that your site is configured to support the Management Center marketing features.

Guidelines for using this trigger

In the Activity Builder, place the Wait trigger to the right of another trigger or an action, as shown in the previous example. Avoid placing a Wait trigger as the first element in an activity flow.
If you set the Start date and End date for a dialog activity that contains the Wait trigger, the duration of the activity must be longer than the sum of all Wait triggers. In the previous example, the Wait trigger is set to seven days. Therefore, the duration of this dialog activity must be longer than seven days; otherwise, no customers receive the email or coupon because the activity ends before the wait period elapses.