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The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
Fix pack issues
If you encounter problems during the installation or uninstallation of the WebSphere Commerce fix pack, review the following issues:
Prerequisite issues
If you encounter problems related to prerequisite errors during the installation of a WebSphere Commerce fix pack, review the following issues.
Export fails when installing fix pack or interim fix and the exportear_WC_demo.log file does not exist
When you apply a fix pack or an interim fix to the WebSphere Commerce instance, you receive an error that the WebSphere Commerce instance failed to export.

Troubleshooting: Export fails when installing a fix pack or interim fix and the exportear_WC_demo.log file does not exist.

When you apply a fix pack or an interim fix to the WebSphere Commerce instance, you receive an error that the WebSphere Commerce instance failed to export.

Problem

When using the WebSphere Commerce Update Installer to install fix package on the server, you receive the following message:

Failed to export the WebSphere Commerce instance to
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\wcupdate directory.
For more information, see the log file:
"C:\IBM\WebSphere\CommerceServer70\logs\update\actions\install\exportear_WC_demo.log".

However, the exportear_WC_demo.log file does not exist.

Solution

Install the Java SDK 1.6 SR7 Cumulative Fix for WebSphere Application Server 7.0.0.9 or later. For more information see, 7.0.0.9: Java SDK 1.6 SR7 Cumulative Fix for WebSphere Application Server