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The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
Update Installer issues
If you encounter issues with the WebSphere Commerce Update Installer, refer to the following:
Fix pack install fails during prerequisite check
During the install of a fix pack, the install fails quickly with a INSTCONFFAILED message.

Troubleshooting: Fix pack install fails during prerequisite check

During the install of a fix pack, the install fails quickly with a INSTCONFFAILED message.

Problem

The install of a fix pack fails with a INSTCONFFAILED message. The log file has an error similar to the following message:

CWUPI0022E: Unable to locate the correct version of IBM Update Installer for WebSphere Software. Looking for version >=7.0.0.0

Solution

This message indicates a higher level of the Update Installer is required to install the fix pack successfully.

To check the current level of the installed Update Installer, view the following file:

UPDI_installdir/properties/version/UPDI.product

Check the version line. If the version is lower than what the error message indicates, you need to download and install the latest Update Installer. Refer to the WebSphere Commerce Update Installer technote.