Troubleshooting: Fix pack prerequisite checking failed with a "failed to export" message
During the installation or uninstallation of a fix pack, prerequisite checking might fail with a "failed to export" message.
Problem
If the prerequisite checking
failed
during the application of the fix pack, the following message is produced:
Failed to export the WebSphere Commerce instance to user_temp_dir/wcupdate directory.For more information, see the log file: "WC_installdir/logs/update/ actions/install/exportear_instance_name.log".If the prerequisite checking failed during uninstall, the following message is produced:
Failed to export the WebSphere Commerce instance to user_temp_dir/wcupdate directory.For more information, see the log file: "WC_installdir/logs/update/ actions/uninstall/exportear_instance_name.log".
Solution
Ensure that the WebSphere Application Server Administrative server is started, and attempt the install or uninstall again.