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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
Fix pack issues
If you encounter problems during the installation or uninstallation of the WebSphere Commerce fix pack, review the following issues:
Prerequisite issues
If you encounter problems related to prerequisite errors during the installation of a WebSphere Commerce fix pack, review the following issues.
EAR file export fails due to incorrect permissions
During an install of the fix pack to your WebSphere Commerce instance, a problem is encountered during the EAR file export.

Troubleshooting: EAR file export fails due to incorrect permissions

During an install of the fix pack to your WebSphere Commerce instance, a problem is encountered during the EAR file export.

Problem

The EAR file export fails.

Solution

Navigate to the following location:

WC_profiledir/config/cells/cell_name/applications/instance_name.ear

Verify that the permissions set for this file are 640. You can also verify that this file can be uncompressed, and that the contents are uncorrupted. Run the fix pack installation again for your WebSphere Commerce instance.